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Facilities Manager

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JOB DESCRIPTION

POSITION: Facilities Manager

REPORTS TO: Director of Facilities

STATUS: Full-time, Exempt

WC CLASS: Clerical

If you’re looking for a unique Facilities Manager position in a diverse nonprofit culture, you may have just found it!

The LightHouse for the Blind and Visually Impaired, located in downtown San Francisco, is looking for a full-time Facilities Manager to step into a unique role in our ever-expanding organization! You’ll be working closely with our facility and hospitality operations. The Facilities Manager will partner with the Director of Facilities and other LightHouse Associates throughout the agency on daily tasks. We are a fun, fascinating, and widely diverse, multi-cultural and a disability advocacy community of warm and friendly folks. We work in a beautiful new building in downtown San Francisco, steps from the Civic Center Bart stop, with spectacular views from our top floor offices.

JOB PURPOSE:

The Facilities Manager is a full-time position, providing support to facility and hospitality operations. Facilities Manager will manage the LightHouse residences, hospitality and reception staff. The position will also assist with exhibiting rental spaces; executing agreements; fulfilling insurance requirements; collecting fees; set up, break down and janitorial planning for event spaces; safety concerns, and audio/visual needs.

The main work site for this position is at the LightHouse Building in San Francisco. The Manager must be flexible to travel to Bay Area satellite offices if an event is being planned in another location.

QUALIFICATIONS:

Education or equivalent: A college degree or comparable experience.

Experience: Minimum of 5 years’ experience in hospitality, facilities, customer service or administrative management; a background or knowledge of the disability community is desirable.

Other:

Excellent people, communication, and teamwork skills.
Excellent standard of professionalism; reliable and punctual.
Attentive to detail and ability to follow directions thoroughly.
Work effectively under pressure, and remain calm in high-stress situations.
Enjoy working in a fast-paced, highly diversified environment.
Available to work either weekends or weekdays, occasional early or late hours if needed.
Hands on experience working in art events or indoor programs in professional environment, is preferred but not required. (Successful applicant will have thorough on-the-job training upon hire.)
Previous experience in Facilities and Hospitality preferred.

PHYSICAL REQUIREMENTS:

Ability to lift and transport up to 30 pounds regularly, with occasional loading and uploading up to approximately 50 pounds, may be required.
Physical mobility and endurance to perform tasks while standing or walking for long periods of time.
Ability to safely and properly use tools and equipment.
Solid physical endurance sufficient for occasional prolonged standing, bending, stooping, and stretching.
Manual dexterity sufficient to manipulate equipment.
Ability and willingness to work with exposure to environmental conditions.
Ability to sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; ability to work at offsite location(s) independently as needed.

JOB ACCOUNTABILITIES:

Reports to Director of Facilities and assists in event coverage when needed.
Setting up conference and meeting rooms, before and after their use.
Assists with floor plan design and event notifications.
Responsible for properly delivery event notification of set up expectations with evening crew when needed. Required to conduct event walkthroughs with new and existing event stakeholders independently, and to make suggestions for set up and A/V needs. Shared responsibility for writing rental contracts and processing rental deliverables.
Act as safety monitor for equipment loading and set up for large and private events.
Working knowledge of internal A/V equipment operations; familiarity with accessibility features to set up events properly and provide light training as needed.
Able to troubleshoot A/V issues when they arise, which may require communications with A/V technicians BBI (vendor).
Management and coordination of our Residence Halls, including but not limited to check-in and check-out communication, deliveries of Food & Beverage supplies, meal prep coordination, janitorial and laundry service scheduling, managing of dorm room staff hours and responsibilities, key card and room assignments.
Work with Director of Facilities to coordinate day and night-time janitorial services as needed for office hours or events.
Report and resolve issues via work order, system, in tandem with the Director of facilities and building property management team (CBRE).
Ownership of LightHouse Hospitality services, ie. Coordinating with beverage and Coffee set-up and breakdown daily of appliances in Coffee pantry.
Restocking and work with procurement to fulfill inventory needs
Review the daily office calendar, resolve scheduling conflicts and provide event notification to the Webmaster.
Management of Reception team, providing relief and fill in for shifts if necessary.
Seek to establish reception as a warm and friendly gateway to all LightHouse experiences.
Participates in the 1155 Market Safety Committee.
Consistent pre and post-event walkthroughs for site documentation of damage or needed repairs as a result of events. Also applies to morning walkthroughs daily for same overview.
Daily audits of all A/V units throughout LightHouse to ensure they are user-ready
Responsible to be an event lead when needed, for evening and weekend events.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

Manages reception team with supervision responsibilities and integral coordination with responsibilities including scheduling of janitorial, hospitality and transportation needs.

WORKING CONDITIONS:

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual’s race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints we will only respond to complete submissions in which there is serious interest; thanks for your understanding.

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Alternate Media Specialist

JOB DESCRIPTION

POSITION: Alternate Media Specialist

REPORTS TO: Director of the Media and Accessible Design Lab

STATUS: Non-Exempt

Primarily responsible for producing Braille, tactile graphics and maps, 3D printed objects, and other Alternate Formats, and supporting day-to-day operation of the Media and Accessible Design Lab (MAD Lab) department on an as-needed basis.

By providing individuals who are unable to read conventional print with access to the printed word, the MAD Lab supports the rights of individuals to accessible information. While Braille and audio production remain cornerstones of the operation, our goal extends to any visually conveyed information, including tactile and 3D printing. Innovative multi-modal approaches that encompass sense of touch, hearing and new technologies enable people who are blind or low vision and of varying abilities to enjoy full, independent lives. We design with these principles in mind. Talent and technology allow us to deliver quality product at competitive prices on deadline.

The essential components of the MAD Lab are:

Alternate Formats – Braille translation; Audio recording; Large Print.

Tactile maps and graphics.

3D printing of accessible STEM materials and other items to increase accessibility.

Accessibility Consultation – Typically businesses, government agencies, museums, exhibitors and designers with a focus on making their information and interpretive exhibits accessible.

Signage checking for ADA/CBC compliance.

QUALIFICATIONS:

Education or equivalent: A bachelor’s degree in a related field, or an equivalent combination of training and experience that could likely provide the desired knowledge and abilities to perform the duties of the position.

Experience in work that parallels the needs of the department, as detailed below:

Some knowledge of Adobe Illustrator and Acrobat Pro would be useful
Proficient in MS Office suite of software (Word, Excel, Outlook, PowerPoint, etc.)
Experience using Braille translation software preferred
Braille literacy preferred (Unified English Braille)
Fluent in Spanish a plus
Experience recording/editing digital audio and/or video preferred
Working knowledge of 2010 ADA Standards and 2013 CBC Title 24 preferred
Familiarity with and understanding of the Americans with Disabilities Act (ADA) preferred
Knowledge of current trends and developments in access technology preferred
Experience/interest in 3D printing preferred

Other: This position requires strong organizational and communication skills; flexibility and ability to work collaboratively; capacity to handle multiple projects simultaneously. Strong interpersonal skills to relate to staff, board members, volunteers, blind and visually-impaired clients, and persons in the community with varied backgrounds and viewpoints.

PHYSICAL DEMANDS:

Able to sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; move 20lbs independently.

ACCOUNTABILITIES:

ADA/CBC signage compliance review (entails working with calipers, spreadsheets, attention to detail)
Produce information in Braille and other alternative formats.
Design and/or print 3D objects
Work independently to fulfill requests from individuals, non-profits, government organizations and businesses for alternative format projects.
Maintain Agency’s HIPAA compliance standards when handling, discussing or producing accessible Personal Health Information for clients.
Working knowledge of 2010 ADA standards, and 2013/2016 CBC title 24.
Other duties as assigned

WORKING CONDITIONS:
Equal opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation. We have an “employment at will” policy.

TO APPLY:
Please submit your cover letter and / or résumé as Word attachments (no .PDF please), only to hr@lighthouse-sf.org; include the job title in the subject line. We will not consider videos or hyperlinks to online profiles at this time. Due to time constraints we may not be able to respond to everyone who expresses interest; thank you.

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Rehabilitation Services Associate

JOB DESCRIPTION

POSITION: Rehabilitation Services Associate

REPORTS TO: Director of Rehabilitation Services

STATUS: Non-exempt

JOB PURPOSE:

The Rehabilitation Services Associate (RSA) reports to the Director of Rehabilitation Services and provides administrative and accessibility support to LightHouse rehabilitation training service staff (including blind, deaf and deaf-blind; full and part-time staff) and supports program needs. The primary purpose of this position is to ensure Rehabilitation Services staff are provided with efficient, accurate and student-processing support. The RSA skills are imperative to ensure that the rehabilitation teaching staff can provide smooth and effective training to students in all locations. The RSA is a valued team member where thoughtful problem-solving and mutual support is integral.

Effective and professional interpersonal communication skills to support staff and students via email, phone and in-person is paramount, as is the ability to work and collaborate with colleagues to facilitate and prioritize the flow/process of all administrative support needed for teaching success. Multitasking, follow through and flexibility are essential. Strong ability to work within a database system and solid understanding of the importance of data integrity is critical. The RSA must be able to handle all aspects of office work: problem-solving, setting clear timelines, adhering to deadlines, and demonstrating detail and accuracy in all aspects of data entry and grant reporting, using a database system.

Finally, the RSA will provide visual support for staff to remove inaccessible barriers, report writing and communication with students for scheduling appointments, and securing all details associated with the LightHouse Student Residence.

The work area of the RSA is located in an open work environment, thus ability to work in respectful low-noise areas, including working around guide dogs, is essential. The RSA must be flexible to travel to satellite locations including Berkeley, San Rafael, Fairfield or Napa as needed by the program. Travel may occasionally include an overnight stay or late evening work depending on the program needs.

QUALIFICATIONS:

Education or equivalent: Bachelor’s Degree with concentrations in English, liberal arts or communications a plus.

Experience: Two years’ experience in administrative support or related field; a background in non-profits desirable.

Other:

Excellent verbal and written communication skills, flexible, detail-oriented.
Ability to manage multiple projects with precision and a high degree of organization.
Must have strong interpersonal skills, patience and ability to relate to a diverse staff and student population.
Strong skills in Microsoft Office Suite. Advanced use of Excel is essential.
Strong ability to work within a database system. (Salesforce is used at the LightHouse.)
Strong familiarity with social media a plus.
Must have valid California Driver License and be willing to drive.
Must have a desire to work with colleagues and find pleasure and purpose in what you do, as we strive to be mentors to the students we teach.

PHYSICAL REQUIREMENTS:

Must be able to: Carry or transport 20lbs; sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; travel independently.

JOB ACCOUNTABILITIES:

Data entry of vendor authorizations and associated student medical and non-medical files (Department of Rehabilitation, Regional Center, Veterans Administration) and timely communication to staff regarding assignments.
Maintaining timely correspondence with the Department of Rehabilitation, Regional Center, Veterans Administration and other entities requesting training services.
Ensuring complete student files, both electronic and hard copy files.
Assisting with student and grant billing, staff reimbursement and record management of purchases of goods and services. Facilitating purchase authorizations, billing forms, etc.
Understanding and fully utilizing Salesforce database, including entering authorizations and generating data reports.
Work collaboratively with Database Administrator and internal Finance staff to ensure all monthly and quarterly reports are produced efficiently and with accuracy.
Prepare and proof documents and correspondence as requested.
Develop and maintain mailing lists for vendors and outreach to service providers, and others.
Assist service providers in maintaining grant records and other responsibilities.
Assist with monthly client billing.
Reading and clerical support for blind/low vision staff and students (completion of inaccessible documents such as timesheets, purchase orders, receipt backups and other access issues).
Ability to guide and work with volunteers and interns within the department.
Producing information in Braille (LightHouse will provide training) for the department.
Punctual attendance at staff meetings and trainings.
Maintaining client confidentiality internally and externally.
Providing back-up reception and visitor check-in for the LightHouse as needed.
Provide driver support for Rehabilitation Services.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

N/A

WORKING CONDITIONS:

LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all. We strive to maintain a scent-free environment and a drug-free workplace. We also operate under a mutual “employment at will” policy.

TO APPLY:

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Career Opportunities

Since 1902, the San Francisco-based LightHouse has continually searched for mission-driven, compassionate, creative and enthusiastic individuals to join our world-class staff in various California locations. If we’ve just described you, consider joining us in promoting the independence, equality and self-reliance of people who are blind or visually impaired.

We need a variety of skills, perspectives and schedules to complement a wide array of opportunities. The LightHouse not only provides blindness skills training and relevant services, but also access to employment, education, government, information, recreation, transportation and the environment. In support of these initiatives, there are often openings for diverse and interactive candidates. Please check this page often and feel free to share posts with others who may be interested.

Submitting an Application

For ease of accessibility, kindly submit your cover letter and résumé as Word attachments (no .PDFs please) and employment application (downloads in a Word document) to hr@lighthouse-sf.org, using the job title as your subject line. To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles in lieu of the requested format. Due to time constraints, we apologize for being unable to acknowledge all interest that may be shown in each position. No third-party solicitations, please. We sincerely appreciate your thoughtful consideration during this process.

Positions Available

Seasonal Camp Positions

LightHouse Board Blind Advisory Committee (Volunteer)

LightHouse Board Blind Advisory Committee Application

LightHouse Equal Opportunity Statement:

LightHouse personnel is employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency. We strive to maintain a scent-free environment and a drug-free workplace.