Facilities Manager

JOB DESCRIPTION

POSITION:               Facilities Manager

REPORTS TO:         Director of Facilities

STATUS:                   Full-time, Exempt

WC CLASS:              Clerical

If you’re looking for a unique Facilities Manager position in a diverse nonprofit culture, you may have just found it!

The LightHouse for the Blind and Visually Impaired, located in downtown San Francisco, is looking for a full-time Facilities Manager to step into a unique role in our ever-expanding organization! You’ll be working closely with our facility and hospitality operations. The Facilities Manager will partner with the Director of Facilities and other LightHouse Associates throughout the agency on daily tasks. We are a fun, fascinating, and widely diverse, multi-cultural and a disability advocacy community of warm and friendly folks. We work in a beautiful new building in downtown San Francisco, steps from the Civic Center Bart stop, with spectacular views from our top floor offices.

JOB PURPOSE:

The Facilities Manager is a full-time position, providing support to facility and hospitality operations. Facilities Manager will manage the LightHouse residences, hospitality and reception staff. The position will also assist with exhibiting rental spaces; executing agreements; fulfilling insurance requirements; collecting fees; set up, break down and janitorial planning for event spaces; safety concerns, and audio/visual needs.

The main work site for this position is at the LightHouse Building in San Francisco. The Manager must be flexible to travel to Bay Area satellite offices if an event is being planned in another location.

QUALIFICATIONS:

Education or equivalent: A college degree or comparable experience.

Experience: Minimum of 5 years’ experience in hospitality, facilities, customer service or administrative management; a background or knowledge of the disability community is desirable.

Other:

  • Excellent people, communication, and teamwork skills.
  • Excellent standard of professionalism; reliable and punctual.
  • Attentive to detail and ability to follow directions thoroughly.
  • Work effectively under pressure, and remain calm in high-stress situations.
  • Enjoy working in a fast-paced, highly diversified environment.
  • Available to work either weekends or weekdays, occasional early or late hours if needed.
  • Hands on experience working in art events or indoor programs in professional environment, is preferred but not required. (Successful applicant will have thorough on-the-job training upon hire.)
  • Previous experience in Facilities and Hospitality preferred.

PHYSICAL REQUIREMENTS:

  • Ability to lift and transport up to 30 pounds regularly, with occasional loading and uploading up to approximately 50 pounds, may be required.
  • Physical mobility and endurance to perform tasks while standing or walking for long periods of time.
  • Ability to safely and properly use tools and equipment.
  • Solid physical endurance sufficient for occasional prolonged standing, bending, stooping, and stretching.
  • Manual dexterity sufficient to manipulate equipment.
  • Ability and willingness to work with exposure to environmental conditions.
  • Ability to sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; ability to work at offsite location(s) independently as needed.

JOB ACCOUNTABILITIES:

  • Reports to Director of Facilities and assists in event coverage when needed.
  • Setting up conference and meeting rooms, before and after their use.
  • Assists with floor plan design and event notifications.
  • Responsible for properly delivery event notification of set up expectations with evening crew when needed. Required to conduct event walkthroughs with new and existing event stakeholders independently, and to make suggestions for set up and A/V needs. Shared responsibility for writing rental contracts and processing rental deliverables.
  • Act as safety monitor for equipment loading and set up for large and private events.
  • Working knowledge of internal A/V equipment operations; familiarity with accessibility features to set up events properly and provide light training as needed.
  • Able to troubleshoot A/V issues when they arise, which may require communications with A/V technicians BBI (vendor).
  • Management and coordination of our Residence Halls, including but not limited to check-in and check-out communication, deliveries of Food & Beverage supplies, meal prep coordination, janitorial and laundry service scheduling, managing of dorm room staff hours and responsibilities, key card and room assignments.
  • Work with Director of Facilities to coordinate day and night-time janitorial services as needed for office hours or events.
  • Report and resolve issues via work order, system, in tandem with the Director of facilities and building property management team (CBRE).
  • Ownership of LightHouse Hospitality services, ie. Coordinating with beverage and Coffee set-up and breakdown daily of appliances in Coffee pantry.
  • Restocking and work with procurement to fulfill inventory needs
  • Review the daily office calendar, resolve scheduling conflicts and provide event notification to the Webmaster.
  • Management of Reception team, providing relief and fill in for shifts if necessary.
  • Seek to establish reception as a warm and friendly gateway to all LightHouse experiences.
  • Participates in the 1155 Market Safety Committee.
  • Consistent pre and post-event walkthroughs for site documentation of damage or needed repairs as a result of events. Also applies to morning walkthroughs daily for same overview.
  • Daily audits of all A/V units throughout LightHouse to ensure they are user-ready
  • Responsible to be an event lead when needed, for evening and weekend events.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

Manages reception team with supervision responsibilities and integral coordination with responsibilities including scheduling of janitorial, hospitality and transportation needs.

WORKING CONDITIONS:

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual’s race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances.  Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis.  Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints we will only respond to complete submissions in which there is serious interest; thanks for your understanding.

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