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Youth Program Assistant

POSITION: Youth Program Assistant

REPORTS TO: Transition Program Specialist

APPLICATION DEADLINE: Open Until Filled

The LightHouse for the Blind and Visually Impaired, headquartered in downtown San Francisco, is looking an on-call Youth Program Assistant to fill a valued role in our growing organization.

Role Overview
The LightHouse is currently in a period of growth, increasing our capacity to serve more low-vision and blind clients. We seek a dynamic professional to help us grow our individual and institutional support. The Program’s Department is seeking a Youth Program Assistant to support programs in the Blind Community for the Youth.

This is an As Needed position with primary duties of assisting the Youth Services Team to develop, Facilitate and implement programs for youth that are blind or have low vision

Qualifications:
Education:
Some college experience preferred, high school diploma or GED required

Experience:
At least one year of experience working with youth of all ages

Other:
Must have competent computer skills with Microsoft Suite and working knowledge of accessible technologies and software. Verifiable experience serving food and basic food safety knowledge is required. Must possess strong personal initiative. Should have curiosity about people, a sense of humor and a team-oriented style to support LightHouse services and the transformative effect we have on the lives of individuals who are blind or have low vision. It is preferred that this person also have CPR and First Aid Certification.

Job Responsibilities:

  • The Youth Program Assistant will support the development, implementation, and evaluation of programs, services and activities for youth that are blind or have low vision
  • This position will be responsible for ensuring safety of students, volunteers, and guest attending programs at all times
  • The Youth Program Assistant should possess the ability to manage student behaviors and maintain student wellbeing
  • This position is responsible for supervising and leading groups of 8-15 students in a variety of settings and locations including traveling with groups on public transportation and engaging in outdoor recreational activities
  • The Youth Program Assistant is responsible for collaborating with volunteers and presenters in a variety of activities and locations
  • This person is responsible for creating and maintaining an environment which facilitates youth respect for diversity, and empowerment resulting in positive youth outcomes
  • The Youth Program Assistant is responsible for communicating with the Youth Services Team on a regular basis
  • The person in this role should possess the ability to be flexible, detail-oriented, and apply excellent verbal and written communication skills
  • The Youth Program Assistant should assist in writing and the proofreading of end of activity reports and processing invoices with the Youth Team
  • This role is responsible for assisting the Youth Team with the student intake process
  • The Youth Program Assistant should encourage transition-age youth to use non-visual techniques regardless of their level of vision while communicating a blind-positive philosophy
  • This person will be responsible for working frequent weekend and evening events on a as needed basis

PHYSICAL DEMANDS:
Must be able to sit at a desk and perform computer-intensive work for several hours at a time. In addition, this person must be available for overnight oversight of students staying at our dorms overnight as well as assistance of students traveling locally and out of state. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Who We Are:
LightHouse has an audacious mission – to transform the lives of the 40,000 blind people in the greater Bay Area and beyond. We do this through tech design, disability advocacy, consultation, classes and community formation in San Francisco, our four satellite offices and Enchanted Hills Camp in Napa. We are a fun, fascinating, widely diverse, warm and friendly community. We work in downtown San Francisco in a 40,000 square foot state-of-the-art workspace renowned for its universal design, steps from Civic Center BART. LightHouse is working for nothing less than to change the future for blind people and the wider community.

Within a five-minute walk are the world headquarters for Twitter, Uber, Dolby, Zendesk and many other tech giants. Within three blocks are all of the principal building for Northern California’s federal, state and local government. Also in our neighborhood are many theaters, San Francisco Symphony and Opera, the Asian Art Museum and dozens of other key cultural anchors of the entire Bay Area.

The successful candidate will join a unique organization in which blind and sighted professionals work together at every level. Our governing Board of Directors, management and staff are all composed of roughly equal numbers of blind and sighted people, a parity unprecedented in our field.

Founded in 1902, LightHouse for the Blind and Visually Impaired provides skills, resources and community for the advancement of all individuals who are blind or have low vision. Our innovative programs have been featured in 60 Minutes, the New York Times, and the Wall Street Journal and beyond. The blind community comes to LightHouse to learn how to travel independently with a white cane, to rejoin the workforce, use accessible technology, and meet a community of mentors and peers. From unique tactile maps, to an unparalleled camp for blind campers, to a world prize for blind ambition, LightHouse offers programs unavailable elsewhere

Learn About Us:

LightHouse for the Blind and Visually Impaired

1155 Market Street, 10th Floor

San Francisco, CA 94103

www.lighthouse-sf.org

Employee Benefits:
The LightHouse offers a rich package of benefits, including medical, vision and dental insurance. Employees are eligible for an employer-matched 401(k) plan and subsidized health club membership, among many other perks.

Compensation:
Depending On Experience; industry competitive

How to Apply:
After reviewing the complete Job Description please apply by going to our website at:
https://lighthouse-sf.org/about/careers/. Please complete the application there as well as a cover letter and résumé as word processing document attachments (no PDFs please). Please submit to
hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints we will only respond to complete submissions. Thanks for your understanding.

Deaf-Blind Telecommunications Program Associate

JOB DESCRIPTION

POSITION:   Deaf-Blind Telecommunications Program Associate

REPORTS TO:  Deaf-Blind Specialist

STATUS:  Non-exempt (part-time)

JOB PURPOSE:

The Deaf-Blind Telecommunications Program Associate (DBTPA) is a part-time, federally-funded grant-based position. The DBTPA provides critical administrative support and assistance for the California Deaf-Blind Equipment Distribution Project (DBEP) administered by LightHouse for the Blind and Visually Impaired. This position is specifically responsible for supporting the Deaf-Blind Specialist in all aspects of administrative and program support to ensure program protocols and efficiencies are upheld. While this project provides essential telecommunications equipment and training to deaf-blind Californians, it is equally matched by the need for crucial data management.

The majority of the DBTPA position requires heavy, accurate, detailed and timely data entry into the Salesforce database, strong understanding and use of Excel, electronic file management, and equipment ordering and management. The DBTPA is also a representative of the project and must be able to relate to, and communicate with, students, vendors and outside agencies in a kind, yet effective manner.

The main work site for this position is at the LightHouse satellite office in the Ed Roberts Campus in Berkeley. The work area of the DBTPA is located in an open work environment, thus the ability to work in respectful low-noise areas, including working in and around guide dogs, is essential. The DBTPA must be flexible to travel to other satellite offices in San Rafael, Fairfield, Napa or the main headquarters in San Francisco as needed by the program.

QUALIFICATIONS:

Education or equivalent:  Associates or Bachelor’s Degree with concentrations in Accounting, Computer Science, Research or Mathematics.

Experience: Two years’ experience in administrative or accounting support or related field; a background in non-profits desirable.

Other:

  • Strong (intermediate to advanced) and demonstrated skills in computer literacy (Microsoft Office Suite) and database management (Salesforce is used at the LightHouse) with a high rate of accuracy. Advanced use of Excel is essential.
  • Understanding of equipment related to telecommunication such as iDevices, low vision products and assistive technology.
  • Intermediate mathematical skills required, including the ability to analyze mathematical data.
  • American Sign Language or proficiency in a language other than English preferred, but not required. Strong ability to communicate in English is essential.
  • Must be extremely organized, professional, detail oriented, and self-motivated/sufficient.
  • Ability to follow oral and written instructions with excellent time management, organizational skills, verbal and written communication skills.
  • Experience in working with the deaf and/or blind community (or individuals) a plus.
  • Must have strong interpersonal skills, patience and the ability to relate to a diverse staff and student population.
  • Must have valid California Driver License and be willing to drive.
  • Must have a desire to work with colleagues and find pleasure and purpose in what you do, as we strive to be mentors to the students we teach.

PHYSICAL REQUIREMENTS:

Must be able to: Carry or transport 20 lbs.; sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; travel independently.

JOB ACCOUNTABILITIES:

  • Communicate via telephone/video phone, email and written correspondence regarding the DBEP, to provide to potential recipients and inquiring family members and service providers.
  • Communicate with community agencies, volunteers, and student recipients who are deaf-blind, blind, and community members with varied backgrounds and viewpoints in an effective and collaborative way.
  • Distribute, organize, review and enter new DBEP applications.
  • Provide support to outreach efforts for the DBEP.
  • Maintain inventory lists of equipment and software.
  • Order and track office supplies, materials, and forms.
  • Organize and process work in a timely and customer-friendly manner.
  • Maintain accurate electronic and database (student and equipment) files.
  • Prepare equipment requests, vendor purchase authorizations, matching/tracking invoices and documentation of all purchases, and monthly expenses.
  • Maintain written correspondence as necessary.
  • Order and procure equipment and maintain inventory lists of equipment hardware and software.
  • Ensure detailed billing and database information concur with Finance Department entries.
  • Manage multiple tasks related to the DBEP with precision and a high degree of organization.
  • Update and maintain documents and reports related to the DBEP.
  • Provide accessibility support for blind/low vision and deaf-blind trainers, with administrative support related to the DBEP.
  • Arrange student travel needs for training. Assist or request driving, interpreting support for DBEP trainers as needed, and schedule students and trainers as requested for equipment delivery and training.
  • Drive (agency or rental vehicle) for equipment pick-up, delivery or trainer travel as necessary.

WORKING CONDITIONS:

LightHouse for the Blind and Visually Impaired is an equal opportunity employer. LightHouse personnel are employed on an at-will basis. We strive to maintain a scent-free environment and a drug-free workplace.

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints we will only respond to complete submissions in which there is serious interest. Thank you for your understanding.

Rehabilitation Services Associate

JOB DESCRIPTION

POSITION:           Rehabilitation Services Associate 

REPORTS TO:     Director of Rehabilitation Services

STATUS:             Non-exempt

JOB PURPOSE:

The Rehabilitation Services Associate (RSA) reports to the Director of Rehabilitation Services and provides administrative and accessibility support to LightHouse rehabilitation training service staff (including blind, deaf and deaf-blind; full and part-time staff) and supports program needs. The primary purpose of this position is to ensure Rehabilitation Services staff are provided with efficient, accurate and student-processing support. The RSA skills are imperative to ensure that the rehabilitation teaching staff can provide smooth and effective training to students in all locations. The RSA is a valued team member where thoughtful problem-solving and mutual support is integral.

Effective and professional interpersonal communication skills to support staff and students via email, phone and in-person is paramount, as is the ability to work and collaborate with colleagues to facilitate and prioritize the flow/process of all administrative support needed for teaching success. Multitasking, follow through and flexibility are essential. Strong ability to work within a database system and solid understanding of the importance of data integrity is critical. The RSA must be able to handle all aspects of office work: problem-solving, setting clear timelines, adhering to deadlines, and demonstrating detail and accuracy in all aspects of data entry and grant reporting, using a database system.

Finally, the RSA will provide visual support for staff to remove inaccessible barriers, report writing and communication with students for scheduling appointments, and securing all details associated with the LightHouse Student Residence.

The work area of the RSA is located in an open work environment, thus ability to work in respectful low-noise areas, including working around guide dogs, is essential. The RSA must be flexible to travel to satellite locations including Berkeley, San Rafael, Fairfield or Napa as needed by the program. Travel may occasionally include an overnight stay or late evening work depending on the program needs.

QUALIFICATIONS:

Education or equivalent: Bachelor’s Degree with concentrations in English, liberal arts or communications a plus.

Experience: Two years’ experience in administrative support or related field; a background in non-profits desirable.

Other:

  • Excellent verbal and written communication skills, flexible, detail-oriented.
  • Ability to manage multiple projects with precision and a high degree of organization.
  • Must have strong interpersonal skills, patience and ability to relate to a diverse staff and student population.
  • Strong skills in Microsoft Office Suite. Advanced use of Excel is essential.
  • Strong ability to work within a database system. (Salesforce is used at the LightHouse.)
  • Strong familiarity with social media a plus.
  • Must have valid California Driver License and be willing to drive.
  • Must have a desire to work with colleagues and find pleasure and purpose in what you do, as we strive to be mentors to the students we teach.

PHYSICAL REQUIREMENTS:

Must be able to: Carry or transport 20lbs; sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; travel independently.

JOB ACCOUNTABILITIES:

  • Data entry of vendor authorizations and associated student medical and non-medical files (Department of Rehabilitation, Regional Center, Veterans Administration) and timely communication to staff regarding assignments.
  • Maintaining timely correspondence with the Department of Rehabilitation, Regional Center, Veterans Administration and other entities requesting training services.
  • Ensuring complete student files, both electronic and hard copy files.
  • Assisting with student and grant billing, staff reimbursement and record management of purchases of goods and services. Facilitating purchase authorizations, billing forms, etc.
  • Understanding and fully utilizing Salesforce database, including entering authorizations and generating data reports.
  • Work collaboratively with Database Administrator and internal Finance staff to ensure all monthly and quarterly reports are produced efficiently and with accuracy.
  • Prepare and proof documents and correspondence as requested.
  • Develop and maintain mailing lists for vendors and outreach to service providers, and others.
  • Assist service providers in maintaining grant records and other responsibilities.
  • Assist with monthly client billing.
  • Reading and clerical support for blind/low vision staff and students (completion of inaccessible documents such as timesheets, purchase orders, receipt backups and other access issues).
  • Ability to guide and work with volunteers and interns within the department.
  • Producing information in Braille (LightHouse will provide training) for the department.
  • Punctual attendance at staff meetings and trainings.
  • Maintaining client confidentiality internally and externally.
  • Providing back-up reception and visitor check-in for the LightHouse as needed.
  • Provide driver support for Rehabilitation Services.
  • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

N/A

WORKING CONDITIONS:

LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all.  We strive to maintain a scent-free environment and a drug-free workplace. We also operate under a mutual “employment at will” policy.

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints we will only respond to complete submissions in which there is serious interest; thanks for your understanding.