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Rehabilitation Services Associate

JOB DESCRIPTION

POSITION:           Rehabilitation Services Associate 

REPORTS TO:     Director of Rehabilitation Services

STATUS:             Non-exempt

JOB PURPOSE:

The Rehabilitation Services Associate (RSA) reports to the Director of Rehabilitation Services and provides administrative and accessibility support to LightHouse rehabilitation training service staff (including blind, deaf and deaf-blind; full and part-time staff) and supports program needs. The primary purpose of this position is to ensure Rehabilitation Services staff are provided with efficient, accurate and student-processing support. The RSA skills are imperative to ensure that the rehabilitation teaching staff can provide smooth and effective training to students in all locations. The RSA is a valued team member where thoughtful problem-solving and mutual support is integral.

Effective and professional interpersonal communication skills to support staff and students via email, phone and in-person is paramount, as is the ability to work and collaborate with colleagues to facilitate and prioritize the flow/process of all administrative support needed for teaching success. Multitasking, follow through and flexibility are essential. Strong ability to work within a database system and solid understanding of the importance of data integrity is critical. The RSA must be able to handle all aspects of office work: problem-solving, setting clear timelines, adhering to deadlines, and demonstrating detail and accuracy in all aspects of data entry and grant reporting, using a database system.

Finally, the RSA will provide visual support for staff to remove inaccessible barriers, report writing and communication with students for scheduling appointments, and securing all details associated with the LightHouse Student Residence.

The work area of the RSA is located in an open work environment, thus ability to work in respectful low-noise areas, including working around guide dogs, is essential. The RSA must be flexible to travel to satellite locations including Berkeley, San Rafael, Fairfield or Napa as needed by the program. Travel may occasionally include an overnight stay or late evening work depending on the program needs.

QUALIFICATIONS:

Education or equivalent: Bachelor’s Degree with concentrations in English, liberal arts or communications a plus.

Experience: Two years’ experience in administrative support or related field; a background in non-profits desirable.

Other:

  • Excellent verbal and written communication skills, flexible, detail-oriented.
  • Ability to manage multiple projects with precision and a high degree of organization.
  • Must have strong interpersonal skills, patience and ability to relate to a diverse staff and student population.
  • Strong skills in Microsoft Office Suite. Advanced use of Excel is essential.
  • Strong ability to work within a database system. (Salesforce is used at the LightHouse.)
  • Strong familiarity with social media a plus.
  • Must have valid California Driver License and be willing to drive.
  • Must have a desire to work with colleagues and find pleasure and purpose in what you do, as we strive to be mentors to the students we teach.

PHYSICAL REQUIREMENTS:

Must be able to: Carry or transport 20lbs; sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; travel independently.

JOB ACCOUNTABILITIES:

  • Data entry of vendor authorizations and associated student medical and non-medical files (Department of Rehabilitation, Regional Center, Veterans Administration) and timely communication to staff regarding assignments.
  • Maintaining timely correspondence with the Department of Rehabilitation, Regional Center, Veterans Administration and other entities requesting training services.
  • Ensuring complete student files, both electronic and hard copy files.
  • Assisting with student and grant billing, staff reimbursement and record management of purchases of goods and services. Facilitating purchase authorizations, billing forms, etc.
  • Understanding and fully utilizing Salesforce database, including entering authorizations and generating data reports.
  • Work collaboratively with Database Administrator and internal Finance staff to ensure all monthly and quarterly reports are produced efficiently and with accuracy.
  • Prepare and proof documents and correspondence as requested.
  • Develop and maintain mailing lists for vendors and outreach to service providers, and others.
  • Assist service providers in maintaining grant records and other responsibilities.
  • Assist with monthly client billing.
  • Reading and clerical support for blind/low vision staff and students (completion of inaccessible documents such as timesheets, purchase orders, receipt backups and other access issues).
  • Ability to guide and work with volunteers and interns within the department.
  • Producing information in Braille (LightHouse will provide training) for the department.
  • Punctual attendance at staff meetings and trainings.
  • Maintaining client confidentiality internally and externally.
  • Providing back-up reception and visitor check-in for the LightHouse as needed.
  • Provide driver support for Rehabilitation Services.
  • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

N/A

WORKING CONDITIONS:

LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all.  We strive to maintain a scent-free environment and a drug-free workplace. We also operate under a mutual “employment at will” policy.

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints we will only respond to complete submissions in which there is serious interest; thanks for your understanding.

Uncategorized

Information Technology Technician

POSITION:                 Information Technology Technician

REPORTS TO:     Director of Information Technology

STATUS:             Non-exempt

 

JOB PURPOSE:

The LightHouse for the Blind and Visually Impaired is looking for a service-oriented Information Technology (IT) Technician to join the LightHouse team, in the heart of downtown San Francisco. With over 90 employees and an annual budget of $12.5M, the LightHouse has the resources and imagination to help change the lives of the blind and low-vision population of the greater bay area and beyond. One of San Francisco’s oldest and best-known philanthropies, we’re operating from a new, state-of-the-art headquarters on Market Street. Here we coordinate students, volunteers, teachers, families, tech and a caring staff, to design, support and build new ways in which to help people with visual impairments.

Applicants should have a history of positive and supportive human interactions, including demonstrated sensitivity to people with disabilities. Ultimately this is a service position, so the ability to interact with a variety of internal customers in a positive way is vital. 

QUALIFICATIONS:

Education or equivalent: A degree in Information Technology, Computer Science or Computer Engineering preferred, although relevant work experience may also be considered. A Microsoft certification such as an MCSA or MSCE would be very helpful.

Experience: At least three years of experience providing desktop support, ideally in an organization of at least 30 people. Working administrative knowledge of Windows 7 and Windows 10 desktop operating systems, including settings and configuration — as well as some Apple iOS knowledge — is needed. Knowledge of workstation-class computers and laptops, including internal components and configuration.

Must have understanding of network communications using TCP/IP, DHCP, DNS, and WINS.

The preferred skillset includes hands-on experience with access technology, including (but not limited to) screen magnification and screen readers.

Knowledge of networked printing and the ability to configure a variety of printing types either independently or under supervision. Basic experience with VoIP phone systems desired – Shoretel experience preferred, but willing to train. Ability to provide user support for audio and visual systems used within the agency for videoconferencing and media presentations desired. Also a history of setting up equipment outdoors for events, is appreciated.

Other: Strong interpersonal skills dealing directly with users in potentially conflicting situations is critical, as well as the overall ability to interface with all levels of staff and guests. Produce documentation as required. A protective approach to confidential information is essential. Work experience within a nonprofit environment is helpful. Travel between HQ and our satellite offices will be required, including some overnight stays.

PHYSICAL REQUIREMENTS:

  • The ability to lift and transport up to 50 pounds regularly, with occasional lifting up to approximately 75 pounds, may be required.
  • Physical mobility and endurance to perform tasks while standing or walking for long periods of time (60 minutes or more).
  • Ability to safely and properly use power tools and equipment.
  • Solid physical endurance sufficient for occasional prolonged standing, bending, stooping, and stretching.
  • Manual dexterity sufficient enough to manipulate equipment.
  • Ability and willingness to work with exposure to sun, heat, rain or inclement weather and other environmental conditions.

JOB ACCOUNTABILITIES:

  • Serve in a first-response role to evaluate and resolve desktop hardware and software issues in a Microsoft environment.
  • Provide phone support for an integrated VoIP system.
  • Support, install and troubleshoot access technology including screen readers (JAWS, Window-Eyes) magnifiers (ZoomText, Magic) and other tech used by the visually impaired.
  • Use an online helpdesk system to track activities and resolutions, in accordance with our standards, SLA and service terms.
  • Install and troubleshoot software, printers, and basic network functions.
  • Build and deploy workstations and laptops to requested specifications.
  • Set up and move workstations and equipment as directed.
  • Working directly with end-users on technical issues and tasks, either in person, by remote access, email, or phone as assigned.
  • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

  • N/A

 

WORKING CONDITIONS:

LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all.  We strive to maintain a scent-free environment and a drug-free workplace. We also operate under a mutual “employment at will” policy.

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints we will only respond to complete submissions in which there is serious interest; thanks for your understanding.