REPORTS TO: Director of Human Resources & Facilities
Founded in San Francisco in 1902, the LightHouse’s purpose is to promote the independence, equality and self-reliance of people who are blind or visually impaired. The LightHouse is currently in a period of growth, increasing our capacity to serve more low-vision and blind students.
We seek two professionals to consistently represent LightHouse in a welcoming, courteous and empathetic manner during all public interactions, during telephone and face-to-face exchanges involving staff and visitors alike. This is primarily done by answering, correctly identifying and directing incoming telephone calls; also by greeting, directing and logging LightHouse staff and visitors. This position also administers the needs and requirements of a Taxi Voucher program, serving its clients in accordance with budgetary requirements and grant guidelines.
Two part-time positions in San Francisco are being filled simultaneously. One is a Monday-Friday position of 25 hours weekly, while the other is an on-call position, primarily for evening / weekend / vacation coverage. Both positions may require flexibility at times, depending on LightHouse activities.
Education: High School diploma or equivalent, at minimum.
Experience: At least one year’s experience running a multi-line telephone system preferred. A professional background within the hospitality industry would be complimentary. A history including Windows-based programs to perform administrative tasks is desired.
Skills: Excellent attendance and punctuality required. Proficiency in MS Office Suite – primarily Word, Outlook and Excel. Effective communication is a must, and the ability to communicate in a language other than English is always appreciated. A work history within the disability community is very helpful.
Other: The ability to manage a busy front desk area with calm professionalism. Consistently positive interactions with all manner of people is expected. Provide administrative support to others as time allows.
Able to sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; move 20lbs independently.
- Answer incoming calls professionally, transferring to appropriate extensions.
- Monitoring the door and visitor lounge, greeting visitors in a consistently warm and professional manner and announcing them to staff as needed.
- Liaising with the Information Concierge to dispense accurate information as directed.
- Maintain and update the Staff Directory and San Francisco sign-in sheets.
- Direct visitors to their destination within the building.
- Compile, publish and maintain the daily room and activity calendar.
- Call taxis and other transportation services (such as Paratransit) when requested.
- Administer and report Taxi Voucher program requirements as directed by its funders, the grant, and LightHouse management.
- Be familiar with the Manager of the Day schedule and contact the appropriate one when needed.
- Accept and log packages, informing staff of their arrival; also arrange for packages to be sent out as needed.
- Alert the Facilities Coordinator when safety hazards are reported to the front desk.
- Proactively coordinate Reception and taxi voucher coverage with other appropriate staff as needed.
LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all. We strive to maintain a scent-free environment and a drug-free workplace. We also operate under a mutual “employment at will” policy.
Please submit a cover letter and résumé as Word attachments (no .PDFs please), to email@example.com, including the job title in the subject line. If applying for a writing position, please include a link to relevant clips or portfolio pieces. Due to time constraints we will only respond to complete submissions in which there is serious interest; thanks for your understanding.