Salesforce Administrator/Developer

POSITION:                                        Salesforce Administrator/Developer

REPORTS TO:                                    Vice-president of Information Systems

STATUS:                                             Full-time Exempt

JOB CLASSIFICATION:                Specialist II

WORK ARRANGEMENT:              Fully Remote

SALARY RANGE:                           $75,000-$84,000

APPLICATION DEADLINE:  Position open until filled

JOB PURPOSE

The Salesforce Administrator/Developer role is a key, full-time staff position at LightHouse for the Blind and Visually Impaired (LightHouse) in San Francisco. The Salesforce Manager reports to the Vice-president of Information Systems and has responsibility for the effective administration and development of LightHouse’s Salesforce instance, including providing direction and thought leadership on change management, support, and how to improve quality and outcomes within the Salesforce ecosystem.

QUALIFICATIONS

Education or equivalent:

  • Salesforce Administrator certificate (in good standing, required)
  • Salesforce Developer certificate (in good standing, preferred)
  • Batchelor Degree (preferred)

Experience: 

Position requires at least four years of experience with Salesforce CRM, and six years working within a systems administration capacity. The position requires an individual with clear, positive experience in working remotely and delivering projects without direct supervision.

Other required knowledge, skills, and abilities include:

  • Experience in Salesforce CRM app development with strong expertise in Sales Cloud, Service Cloud, Non-Profit Cloud and Force.com at an enterprise level of complexity.
  • Experience with SFDC Administrative tasks.
  • Experience with Lightning Web Components, Aura Components, Platform Events, APEX Classes, Process Builder, Triggers, Visualforce, Approval Processes, Managed Packages and Flow.
  • Experience with database design concepts and use of SOQL, SOSL, ODBC, and SQL.
  • Experience with JavaScript, HTML, XML, WSDL and CSS.
  • Experience with Salesforce API and Web Services (REST/SOAP/Bulk).
  • Experience with data migration, including integration, data cleansing, and import/export of large volumes of data.
  • Experience leading activities on structured team development projects.
  • Strong communication skills with both technical and non-technical clients.
  • Ability to select, adapt, and effectively use a variety of programming methods and practice Agile software development methodologies.
  • Ability to recognize and recommend needed changes in user and operations procedures including participation in code reviews.

Desired skills include:

  • Experience with ETL and integration platform.
  • Experience with software code repositories, with a preference for Git experience.
  • Experience with environment management, release management, code versioning, deployment methodologies, and CI/CD tools.
  • Experience with quality assurance and QA/QC testing methods, including automated testing.
  • Strategic understanding of data design, architecture, relational databases, and data modeling.

PHYSICAL REQUIREMENTS

Must be able to: Carry or transport 20lbs; sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; travel independently.

JOB ACCOUNTABILITIES

This position will be responsible for the following:

  • Overseeing the daily operation of two Salesforce instances.
  • Providing oversight and leadership in the execution of projects within the Salesforce environments.
  • Provide guidance on development methodologies and code management within the Salesforce instances.
  • Execute on project tasks as directed by the Data team leader.
  • Provide feedback to plans and priorities presented to the Data team by the team leader.
  • Maintain Salesforce instances using systems administration best practices with an intent of providing the highest availability possible for the systems’ users.
  • Lead, coach, and mentor technical teams of varying skill levels.
  • Provide guidance and direction around data architecture and design.
  • Participate in team and organization tasks, including but not limited to all staff meetings, team huddles, project and milestone post-mortem reviews, and others.
  • Assist and instruct regarding data collection, migration, management, and reporting, providing instruction and guidance to other staff members in these areas.

WORKING CONDITIONS

LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all. We strive to maintain a scent-free environment and a drug-free workplace. We also operate under a mutual “employment at will” policy.

Equal Opportunity

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual’s race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances.  Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause (“employment at will”).

HOW TO APPLY

Please submit a cover letter, and résumé in word processing document in Microsoft Word attachments (no PDFs please) and an employment application, to hr@lighthouse-sf.org, including the job title in the subject line.  The full job description is available here: https://lighthouse-sf.org/about/careers/