Your Questions Answered
LightHouse for the Blind and Visually Impaired FAQ
June 5, 2026
How can I get started in working with LightHouse?
To get started with in any service at LightHouse, prospective students can call 415-694-7323 or email GetStarted@lighthouse-sf.org
Visit our website to Begin Your Journey with us https://lighthouse-sf.org/begin-your-journey
How can people support LightHouse for the Blind and Visually Impaired?
We need the united support of the community. Learn how you can get involved: https://lighthouse-sf.org/get-involved/support-lighthouse.
What is a Service Navigator?
A Service Navigator is your LightHouse point of contact for connecting to services. They will be with you as you start your unique journey, whether it is to gain employment or purchase a birthday present for your grandchild online.
If I have a concern or feedback about my services, who can I contact?
Email RCSfeedback@lighthouse-sf.org or call (415) 694-7689
All complaints, grievances, and appeals will remain confidential and can be performed anonymously if the student so chooses. Upon filing a complaint, grievance, or appeal LightHouse must collect either an email or physical address for written communication for the resolution process. All communications during the resolution process, either written or verbal, will include the appropriate escalation pathways either internal or external.
Where can students or community members with more questions be directed?
If you have questions or comments about anything LH-related, feel free to click the link below and fill out our Community Comment Form. Submit a Community Comment Here.
