LightHouse for the Blind and Visually Impaired FAQ

January 29, 2026

How can I get started in working with LightHouse?

To get started with in any service at LightHouse, prospective students can call 415-694-7323 or email GetStarted@lighthouse-sf.org

Visit our website to Begin Your Journey with us https://lighthouse-sf.org/begin-your-journey

How can people support LightHouse for the Blind and Visually Impaired? 

We need the united support of the community. Learn how you can get involved: https://lighthouse-sf.org/get-involved/support-lighthouse.

Budget and Leadership Updates

What metrics can you share about the health of the organization? 

In FY25, the number of people served increased by 48% and direct services by 36% — an incredible achievement made possible by a dedicated and resilient team.

2026 is off to a good start. Encouraging indicators include donor engagement, strong program participation and improved collaboration. These “wins” reflect the resilience and excellence of LightHouse staff. As we look ahead, our priority is to maintain the ability to meet the high demand of our services.

What are the fiscal targets and strategic direction of the organization? 

On January 17, the Board of Directors passed a new budget resolution focused on stabilizing and strengthening the organization. The resolution approves the current FY26 budget, which includes an $8.8 million deficit, with a requirement to reduce the deficit to $6 million in FY27 and $4 million in FY28. As we work toward meeting our FY27 financial target by fall 2026, we intend to pursue collaborative solutions to grow revenue, including fundraising, while also carefully considering potential cost reductions, all of this in partnership with management, our union, and the community.

What is the status of the CEO search?

We will shortly restart our search for a permanent CEO, with the goal to hire them by this summer. This way, they can be involved in the FY27 budget planning process. We will also be revisiting our Strategic Plan, adjusting it as necessary to reflect our current and future reality.

Additional Questions

What is a Service Navigator?

A Service Navigator is your LightHouse point of contact for connecting to services. They will be with you as you start your unique journey, whether it is to gain employment or purchase a birthday present for your grandchild online.

If I have a concern or feedback about my services, who can I contact?

Email RCSfeedback@lighthouse-sf.org or call (415) 694-7689

All complaints, grievances, and appeals will remain confidential and can be performed anonymously if the student so chooses. Upon filing a complaint, grievance, or appeal LightHouse must collect either an email or physical address for written communication for the resolution process. All communications during the resolution process, either written or verbal, will include the appropriate escalation pathways either internal or external.

Where can students or community members with more questions be directed?

If you have questions or comments about anything LH-related, feel free to click the link below and fill out our Community Comment Form. Submit a Community Comment Here.