How can I get started in working with LightHouse?  

To get started with in any service at LightHouse, prospective students can call 415-694-7323 or email GetStarted@lighthouse-sf.org  

Visit our website to Begin Your Journey with us https://lighthouse-sf.org/begin-your-journey/   

Is the Adaptations store closed?  

No, it is open and better than ever! Read more and shop online here: https://lighthouse-sf.org/the-adaptations-store-is-back-online-and-better-than-ever  

In-person demos available at our Adaptations Demo Space (located at 1155 Market St.,10th Floor, San Francisco.) Customers can “try before you buy” by booking appointments to demo AT products with LightHouse staff.  

Why are you considering the possible partnership with the Lighthouse Guild? Why now? 

The exploration of the possible partnership is in the early stages; it brings the opportunity to learn, expand our reach and impact. Each organization brings new and unique expertise that focus on the whole person care model benefiting the blind, low vision and DeafBlind community. A disability-lead culture and community representation will guide any outcome. 

Read more here: https://lighthouse-sf.org/an-update-to-our-community-supporters-and-providers/  

Are there any cuts coming? 

Any possible staff reductions are paused through December 2025. 

Will there be any loss of service? 

There will be no loss or interruption of service. 

What about the CEO search? 

We are briefly delaying the search for a new CEO, as appropriate, to any progress made. 

Will the possible partnership apply to all campuses of LightHouse? 

Yes. It would apply to all of LightHouse, including every enterprise and campus. 

Would the possible partnership change the organization’s services and focus? 

Our mission will always remain intact: to promote independence, community and equity created by and with blind and low vision people. 

How do your services differ with LightHouse Guild (NY) that incorporates elements of medical-based model? 

While there are some differences, the holistic whole person care model is a key commonality. We are excited about the opportunity to learn, thrive and expand our reach and impact together. 

What is the Whole Person Care Model? 

The Whole Person Care model is a holistic approach to support individuals with vision and hearing loss by addressing their physical, emotional, social, and psychological well-being. It goes beyond basic skills training to help people thrive and find a new, positive way of life after vision changes. 

Are your services changing? 

LightHouse for the Blind and Visually Impaired will continue our services without interruption. Our goal is to continue to serve more people and create more impact.  

What opportunities are there to stay informed? 

There will be many opportunities to stay informed and share feedback. The fireside chat held on on September 18 and the upcoming Board Meeting on October 2 (RSVP requried) are great ways to stay informed.  

Next steps 

As we plan for the future and explore this possible partnership, we are committed to listening to our stakeholders. Your questions, concerns, and reflections are valid and incredibly important. This process will affect all of us, and we are committed to providing multiple avenues for engagement, transparency, and communication.   

We hope you join us in our excitement about the possibility of building an even stronger organization that is more resilient and more responsive to the needs of those we serve. 

What is a Service Navigator?  

A Service Navigator is your LightHouse point of contact for connecting to services. They will be with you as you start your unique journey, whether it is to gain employment or purchase a birthday present for your grandchild online.  

If I have a concern or feedback about my services, who can I contact?  

Email RCSfeedback@lighthouse-sf.org  or Call (415) 694 – 7689  

All complaints, grievances, and appeals will remain confidential and can be performed anonymously if the student so chooses. Upon filing a complaint, grievance, or appeal LightHouse must collect either an email or physical address for written communication for the resolution process. All communications during the resolution process, either written or verbal, will include the appropriate escalation pathways either internal or external.  

Does the physical closure of the North Coast office mean the end of LightHouse services in this area?  

North Coast services continue to be provided. LightHouse is sending mobile teams into all counties of the North Coast to better serve people in their resident communities. In between provider in-person visits, we offer an array of courses online.  

What is happening with Ed Roberts Campus (ERC)?  

LightHouse is still under a lease agreement with ERC. That lease is set to expire in June 2026. Between now and then, classes will continue as normal. If there is a need for additional space in Berkeley in the summer of 2026, we will explore other alternatives.  

What is happening at the Earle Baum Campus (EBC)?  

All programs and services will continue to be provided at EBC. Including Service Navigation, Low Vision Clinic, Independent Living, Orientation and Mobility, and Access Technology. The site will continue to host cherished community service activities and picnics.   

How much does it cost for a LightHouse student to go through a typical range of programming?  

$1,000 – 2,000 per week.  

Will Occupational Therapists replace Independent Living Skills and Orientation and Mobility Instructors?  

Occupational Therapists will be joining the LightHouse to support the work of our Low Vision Optometrist. LH has two LV Clinics, one at 1155 and one in Santa Rosa. LightHouse intends to continue to provide traditional Independent Living Skills, Orientation Mobility training, and access technology training as well.    

Where can students or community members with more questions be directed?  

If you have questions or comments about anything LH-related, feel free to click the link below and fill out our Community Comment Form. Submit a Community Comment Here.