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access technology

Access Technology Specialist

POSITION:                                        Access Technology Specialist

REPORTS TO:                                   Director, Access Technology

LightHouse for the Blind and Visually Impaired, headquartered in downtown San Francisco, is looking for a full time Access Technology Specialist to fill a valued role in our growing organization.

The LightHouse for the Blind is a storied organization now employing 130 staff with an annual budget of approximately $17 million. Our new headquarters in downtown San Francisco is transit-friendly and is attracting worldwide notice for its progressive and innovative programming which helps blind people every day. We’re looking for an Access Technology Specialist who is responsible for providing technology assessments and training to blind and visually impaired students both one-on-one and in group workshops. Specialists work with each student to define learning goals, present material in a clear and comprehensive manner, and document instruction in the LightHouse database. Specialists stay current on the latest access technology, and the accessibility of mainstream apps, in order to provide high-quality assessments to students. Specialists work on Lighthouse consulting projects in the areas of accessible design and user research.

This position may be for you if:

  • You keep pace with the latest in mainstream and access technology.
  • You’re interested in the interactions between people and the technologies they use.
  • You enjoy spending significant parts of your workday interacting with students.
  • You enjoy explaining technical concepts to others.

Role Overview:

This role will conduct comprehensive assistive technology assessments. In addition Specialists will work with students to define schedules, goals and objectives for technology training.

This position will deliver one-on-one technology training to blind and visually impaired students on a variety of technologies, at LightHouse, at work sites, and in students’ homes. This individual will also design and deliver group workshops on current technology topics, design and deliver corporate trainings related to accessibility. The Access Technology Specialist will also provide accessibility feedback on products and websites as part of LightHouse access technology consulting projects. The Specialist will keep accurate and timely records of student progress in the LightHouse database.

Other Job Duties:

  • Other duties as assigned.

Minimum Qualifications:

  • In depth knowledge of the following operating systems:
    • Windows
    • Mac OS
    • iOS
    • Android
  • Advanced user of screen reading and magnification software for desktop and mobile operating systems.
  • In depth knowledge of non-visual techniques for information access including:
    • Efficiently navigating websites
    • Using apps and software to access printed material
    • Using GPS apps for navigation
    • Demonstrated ability to create lesson plans
    • Demonstrated ability to conduct comprehensive technology assessments
  • High level of emotional intelligence to relate to students at all levels of adjustment to blindness.
  • Demonstrated ability to convey technical knowledge in a clear and approachable manner.
  • Ability to learn new technologies from documentation and tutorials.

Preferred Qualifications:

  • Knowledge of web accessibility standards.
  • Proficiency in the UEB Braille code.
  • Fluency in a second language in addition to English.

Education: Bachelor’s degree in education, Rehabilitation Teaching, Computer Science, or comparable degree/experience.

Who We Are:

LightHouse has an audacious mission – to transform the lives of the 40,000 blind people in the greater Bay Area and beyond. We do this through tech design, disability advocacy, consultation, classes and community formation in San Francisco, our four satellite offices and Enchanted Hills Camp in Napa. We are a fun, fascinating, widely diverse, warm and friendly community. We work in downtown San Francisco in a 40,000 square foot state-of-the-art workspace renowned for its universal design, steps from Civic Center BART. LightHouse is working for nothing less than to change the future for blind people and the wider community.

Within a five-minute walk are the world headquarters for Twitter, Uber, Dolby, Zendesk and many other tech giants. Within three blocks are all of the principal building for Northern California’s federal, state and local government. Also in our neighborhood are many theaters, San Francisco Symphony and Opera, the Asian Art Museum and dozens of other key cultural anchors of the entire Bay Area.

The successful candidate will join a unique organization in which blind and sighted professionals work together at every level. Our governing Board of Directors, management and staff are all composed of roughly equal numbers of blind and sighted people, a parity unprecedented in our field.

Founded in 1902, LightHouse for the Blind and Visually Impaired provides skills, resources and community for the advancement of all individuals who are blind or have low vision. Our innovative programs have been featured in 60 Minutes, the New York Times, and the Wall Street Journal and beyond. The blind community comes to LightHouse to learn how to travel independently with a white cane, to rejoin the workforce, use accessible technology, and meet a community of mentors and peers.

From unique tactile maps, to an unparalleled camp for blind campers, to a world prize for blind ambition, LightHouse offers programs unavailable elsewhere.

Learn About Us:

LightHouse for the Blind and Visually Impaired
1155 Market Street, 10th Floor
San Francisco, CA 94102
www.lighthouse-sf.org

Employee Benefits:

The LightHouse offers a rich package of benefits, including medical, vision and dental insurance. Employees are eligible for an employer-matched 401(k) plan and subsidized health club membership, among many other perks.

Compensation: 

Depending On Experience; industry competitive.

How to Apply:

Please submit a cover letter and résumé in word processing document attachments (no PDFs please) and employment application (downloads in a Word document) to hr@lighthouse-sf.org, including the job title in the subject line. including the job title in the subject line. To fill out the application, please enable editing in the document.

 

Access Technology

Access Technology

The Access Technology department at LightHouse is here to facilitate the use of accessible technology among people of all ages and levels of expertise, as well as groups and companies seeking education or consulting.

We welcome those with changing vision or visual impairment to come explore ways to make their phone, computer or other devices easier and more comfortable to use. We’re here to help you find new technology tools to stay productive at work, or keep in touch with friends and family.

Training

Whether you’re just getting started with access technology, or you need to update your skills to keep pace with the latest and greatest tools and apps, LightHouse is here to help.

We have a variety of resources to educate and introduce you to different technology, and the ways you can use them. Our staff will take the time to learn about you, your needs and interests and the technologies you may have used in the past.

With an instructor, you can explore whether magnification, speech, Braille or a combination of these tools will best suit your needs.

You can meet one-on-one with an access technology instructor, and work on skills that will help you achieve your personal and professional goals. We also have group workshops to build skills and connect with the LightHouse community.

A male student uses magnification during an Access Technology training at LightHouse.

Corporate Accessibility Consulting

We invite companies updating their technology, or seeking an accessibility evaluation to make an appointment with the Access Tech department. Contact us about your company’s specific needs, and we can discuss how to help.

Here are a few of the services we offer:

Design consulting —We can help you plan and design a product that is accessible from the ground up.

Functional accessibility review — We utilize our expert access technologists to assess your website or app from an accessibility perspective.

User testing sessions — We organize our blind and visually impaired user testers of all backgrounds and levels of vision to provide feedback on your product or service.

Press for our consulting services:

TechCrunch: LightHouse Access Tech Director Erin Lauridsen interview on ‘Bullish’

The Verge: Soundscape, our new design consulting project with Microsoft

CNN: Erin Lauridsen on Google’s AI Technology 

Connect with us:

To sign up for access technology training, contact skuan@lighthouse-sf.org.

For design consulting and user testing services, contact elauridsen@lighthouse-sf.org.

 

Microsoft Soundscape is a new way to navigate

Microsoft Soundscape is a new way to navigate

“What is overwhelming about being a blind traveler? It’s not always what people think.” LightHouse Director of Access Technology Erin Lauridsen is passionate about this point: “Obstacle avoidance is not the problem, we have a dog, a cane and our blindness skills for that, The gap is knowing where things are and being able to decide what’s of interest.”

In her daily work, Lauridsen often has to shake her head at technology that misses the mark, but today is different. Today, Microsoft unveils a new free app designed not just for blind people – but by blind people.

In the video below, Erin Lauridsen explains the design thinking behind Microsoft’s new app. Click here to download Soundscape from the US App Store.

Lauridsen is one of the design minds behind Soundscape, a new Microsoft product which aims to empower blind people to not just get where they’re going, but to explore and learn their environment actively.

Read more on the Microsoft Accessibility Blog

Hired last year to start LightHouse’s Access Technology department in San Francisco, Lauridsen has built up a research and design consulting shop that leverages the blind experience to help mainstream companies optimize their products. One day it may be face recognition; another day, it’s designing a more intuitive interface or an advancement in ergonomics. In all cases, though, designing with the blind in mind yields a more competitive product.

Last fall Microsoft approached Lauridsen’s team with a product built upon an ambitious concept: a navigation app not based on turn-by-turn directions, but on dynamic, proximity-based landmarks and 3D audio beacons.

For Lauridsen, an app that promoted spatial engagement instead of rigid instructions and prescribed routes was a breath of fresh air. “The idea of having spatial and directional information floating on top, and taking some of that process load off of the traveler, that was intriguing,” she says. The next step was to find out if this technology would work in practice.

Download Soundscape from the app store

Microsoft brought the idea to a small group at a meeting of LightHouse Labs, Lauridsen’s monthly blind-tech meetup at LightHouse’s Market Street headquarters. Each month, Labs provides a venue for companies and individuals in the blindness and accessibility sphere to explore product-market fit, compare notes on emerging tech and express passionate, at times controversial opinions. It was agreed that the next phase of research and design was to get Soundscape into the pockets of real users, to turn the app from a good idea into an invaluable tool.

Today, Soundscape launches in the US and UK app stores on iOS for iPhones, and with it Microsoft has introduced a new 3D audio experience crafted specifically for exploration.

Soundscape, Lauridsen says, offers freedom for blind users: “It takes out the assumption that you’re following a proscribed route, fills in the information access gap, and allows for discovery and exploration. It’s not oversimplified or over complicated, as so much tech ‘for’ us often is.”

An image of a phone showing the Microsoft Soundscape app reads: "Set a Beacon and make your way there. Heading somewhere? Place an audio beacon on your destination and Soundscape will keep you informed of its location and your surroundings along the way. Use Soundscape in conjunction with your way finding skills and even your favorite navigation app to find your way to your destination."

Featuring an unobtrusive, roaming narrator reading the names of businesses, intersections, and points of interest in stereo, Soundscape is much more like browsing a neighborhood than any audio navigator that has come before. The Around Me and Ahead of Me features allow for more focused “looking around,” and audible beacons can be set to guide users gently toward a destination with intuitive auditory cues.

For Lauridsen and her department, this early stage design work is equally as important in making products both elegant and useful. “Our network at LightHouse is considerable – we have blind engineers, blind architects, blind coders – and what we like to build is ‘of’ those people, not ‘for’ them.”

Over the winter, Lauridsen’s team began putting the app through its paces, quite literally, with a score of blind user testers taking the app up and down Market Street and through the neighborhoods of San Francisco. Taking their feedback and synthesizing it, and delivering it in a series of intense meetings with Microsoft’s developers, Soundscape began to feel ready.

“Inventors often want to design things for us to be safer; I get that, but that’s design from a fear point of view. Microsoft designed this product out of an enthusiasm for learning, exploring, and finding joy in your environment. That’s the kind of technology that we like to see.”

 

Meet Our New Access Technology Director, Erin Lauridsen

Meet Our New Access Technology Director, Erin Lauridsen

Building off the great work our tech trainers have been doing for years, we’re excited this month to announce the creation of a dedicated Access Technology Department at LightHouse, under the direction of our new team member, Erin Lauridsen.

“The launch of this department is a recognition of how central technology is to our lives as blind people,” says Lauridsen. “It really does affect every aspect of our lives—from cooking to voting to dating to moving around the streets. If technology comes into every part of that, we have to train blind people to really be savvy tech users and be able adapt to constant changes.”

Lauridsen feels the digital age is leveling the playing field for people who are blind or have low vision. With screen readers like VoiceOver, new and improved document scanners and apps that provide new services entirely, she thinks we have moved far beyond barriers posed by the inaccessible books and paper printouts of yesteryear.

Lauridsen grew up in rural Oregon, on the cusp of the technological boom. She remembers the leap she took in 7th grade, when she went from having a Perkins brailler and a paid staffer who transcribed all of her work to getting a Citizen Notebook Printer and a Braille ‘n Speak – and nothing was the same.

“For the first time I could turn in my own homework,” she says. “I had to learn all that technology mostly on my own because there weren’t other blind people around me. There weren’t teachers who knew it because a lot of it was very new. I got a computer with a screen reader and the internet in the late ‘90s. That was my first connection in a significant way to other blind people.”

So while technology provides a practical set of tools for everyday living, it can also be a starting point for widening personal horizons and reaching out and learning from a community of blind people all over the world. At its heart, Lauridsen feels, it’s about agency.

“If you give people access to technology they can access information, make their own choices and live their lives in better ways,” says Lauridsen.

But for the AT Department, it’s not just about the end user. The department also plays a key role in Silicon Valley as an accessibility gatekeeper — by bringing in major tech companies like Google, Uber, Lyft, AirBnB, Pinterest and Facebook for user testing and meetups, as well as working in-house with accessibility apps like Actiview and Be My Eyes through our budding startup accelerator programs.

As the head of the Access Tech department, Lauridsen will represent LightHouse in guiding the accessibility features for mainstream platforms and more specialized devices or “assistive technology,” as well as teaching our students how to use all of the above.

You can now schedule free weekday or weekend AT Training on Tuesdays from 9 a.m. to 7 p.m. or Saturdays between 10 a.m. and 4 p.m. The beauty of these trainings it that they’re one-on-one, so if the tech talk intimidates you, you can start slow. We have staff that can meet you where you’re at — maybe ease in with typing and go as far as learning how to building your own website with a screen reader. To sign up, contact Access Technology Coordinator Shen Kuan at skuan@lighthouse-sf.org or (415) 694-7312.

We are assembling a list of people interested in being part of UX testing. These opportunities respect testers’ time and knowledge with compensation. Opportunities vary on skill level, technology preference and personal interest. 

Communicate with Erin Lauridsen directly at elauridsen@lighthouse-sf.org or 415-694-7368 to get involved.