POSITION: Information Technology Technician
REPORTS TO: Director of Information Technology
STATUS: Non-exempt
JOB PURPOSE:
The LightHouse for the Blind and Visually Impaired is looking for a service-oriented Information Technology (IT) Technician to join the LightHouse team, in the heart of downtown San Francisco. With over 90 employees and an annual budget of $12.5M, the LightHouse has the resources and imagination to help change the lives of the blind and low-vision population of the greater bay area and beyond. One of San Francisco’s oldest and best-known philanthropies, we’re operating from a new, state-of-the-art headquarters on Market Street. Here we coordinate students, volunteers, teachers, families, tech and a caring staff, to design, support and build new ways in which to help people with visual impairments.
Applicants should have a history of positive and supportive human interactions, including demonstrated sensitivity to people with disabilities. Ultimately this is a service position, so the ability to interact with a variety of internal customers in a positive way is vital.
QUALIFICATIONS:
Education or equivalent: A degree in Information Technology, Computer Science or Computer Engineering preferred, although relevant work experience may also be considered. A Microsoft certification such as an MCSA or MSCE would be very helpful.
Experience: At least three years of experience providing desktop support, ideally in an organization of at least 30 people. Working administrative knowledge of Windows 7 and Windows 10 desktop operating systems, including settings and configuration — as well as some Apple iOS knowledge — is needed. Knowledge of workstation-class computers and laptops, including internal components and configuration.
Must have understanding of network communications using TCP/IP, DHCP, DNS, and WINS.
The preferred skillset includes hands-on experience with access technology, including (but not limited to) screen magnification and screen readers.
Knowledge of networked printing and the ability to configure a variety of printing types either independently or under supervision. Basic experience with VoIP phone systems desired – Shoretel experience preferred, but willing to train. Ability to provide user support for audio and visual systems used within the agency for videoconferencing and media presentations desired. Also a history of setting up equipment outdoors for events, is appreciated.
Other: Strong interpersonal skills dealing directly with users in potentially conflicting situations is critical, as well as the overall ability to interface with all levels of staff and guests. Produce documentation as required. A protective approach to confidential information is essential. Work experience within a nonprofit environment is helpful. Travel between HQ and our satellite offices will be required, including some overnight stays.
PHYSICAL REQUIREMENTS:
- The ability to lift and transport up to 50 pounds regularly, with occasional lifting up to approximately 75 pounds, may be required.
- Physical mobility and endurance to perform tasks while standing or walking for long periods of time (60 minutes or more).
- Ability to safely and properly use power tools and equipment.
- Solid physical endurance sufficient for occasional prolonged standing, bending, stooping, and stretching.
- Manual dexterity sufficient enough to manipulate equipment.
- Ability and willingness to work with exposure to sun, heat, rain or inclement weather and other environmental conditions.
JOB ACCOUNTABILITIES:
- Serve in a first-response role to evaluate and resolve desktop hardware and software issues in a Microsoft environment.
- Provide phone support for an integrated VoIP system.
- Support, install and troubleshoot access technology including screen readers (JAWS, Window-Eyes) magnifiers (ZoomText, Magic) and other tech used by the visually impaired.
- Use an online helpdesk system to track activities and resolutions, in accordance with our standards, SLA and service terms.
- Install and troubleshoot software, printers, and basic network functions.
- Build and deploy workstations and laptops to requested specifications.
- Set up and move workstations and equipment as directed.
- Working directly with end-users on technical issues and tasks, either in person, by remote access, email, or phone as assigned.
- Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SUPERVISORY RESPONSIBILITY:
- N/A
WORKING CONDITIONS:
LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all. We strive to maintain a scent-free environment and a drug-free workplace. We also operate under a mutual “employment at will” policy.
TO APPLY:
Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints we will only respond to complete submissions in which there is serious interest; thanks for your understanding.
