The LightHouse for the Blind and Visually Impaired is committed to ensuring that no person is excluded from participation in, denied the benefits of, or discriminated against under its projects, programs or activities on the basis of race, color, creed, national origin, sex or age, as provided in Title VI of the Civil Rights Act and 49 United States Code Section 5332.
How Do I File a Title VI Complaint?
If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:
- Your name, address and how to contact you (e.g. telephone number, e-mail address, etc.)
- Complaints shall state, as fully as possible, the facts and circumstances surrounding the alleged discrimination: How, when, where and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.
- All complaints must be signed by the complainant or his/her representative.
The complaint may be filed in writing to the LightHouse directly at:
LightHouse for the Blind and Visually Impaired
Attention: Greg Kehret, Director, Access to Information
214 Van Ness Avenue
San Francisco, CA 94102
Video Phone: 415.255.5906
A LightHouse representative will assist with writing a complaint if the complainant is unable to do so. We will accommodate any language requirement and will provide accessible formats and accommodations.
Complainants may also file a Title VI complaint with an external entity such as MTC or FTA at the offices identified below:
Metropolitan Transportation Commission
Denise Rodrigues, Contract Compliance Officer
101 Eighth Street
Oakland, CA 94607
Federal Transit Administration
FTA Office of Civil Rights
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, DC 20590