LightHouse for the Blind and Visually Impaired is committed to ensuring that no person is excluded from participation in, denied the benefits of, or discriminated against under its projects, programs or activities on the basis of race, color, creed, national origin, sex or age, as provided in Title VI of the Civil Rights Act and 49 United States Code Section 5332.
How Do I File a Title VI Complaint?
If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:
- Your name, address and how to contact you (e.g. telephone number, e-mail address, etc.)
- Complaints shall state, as fully as possible, the facts and circumstances surrounding the alleged discrimination: How, when, where and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.
All complaints must be signed by the complainant or their representative.
The complaint may be filed in writing:
LightHouse for the Blind and Visually Impaired
Attention: Kathy Abrahamson, Director Rehabilitation Services
1155 Market Street, 10th Floor
San Francisco, CA 94103
A LightHouse representative will assist with writing a complaint if the complainant is unable to do so. We will accommodate any language requirement and will provide accessible formats and accommodations.
Complainants may also file a Title VI complaint with an external entity such as DRMT or FTA at the offices identified below:
Division of Rail and Mass Transportation
Office of Civil Rights
Attn: Title VI Branch Manager
1823 14th Street, MS 79
Sacramento, CA 95811
Federal Transit Administration
FTA Office of Civil Rights
1200 New Jersey Ave., SE
East Building, 5th Floor – TCR
Washington, DC 20590
If information is needed in another language, contact 415-431-1481 or firstname.lastname@example.org.
Updated November 2020