Administrative Assistant, Enchanted Hills Camp / Community Services

POSITION:                Administrative Assistant, Enchanted Hills Camp / Community Services

REPORTS TO:         Director, Enchanted Hills Camp

DEPARTMENT(s)Enchanted Hills/Community Services

STATUS:                   FT Non-Exempt

WC:                            CLERICAL

SUMMARY OF POSITION:

The Administrative Assistant will support day-to-day operations within two LightHouse programs, Community Services and Enchanted Hills Camp.  Together, both programs are looking for one candidate that will have experience in keen attention and scrutiny to data-detail related to data input (the LightHouse uses Salesforce); demonstrated time management and prioritization skills; excellent written and verbal customer service support skills and the ability to work collaboratively. Additionally, this candidate will work with the team to create a schedule that works between LightHouse offices at the Ed Robert’s Campus in Berkeley and the LightHouse Headquarters in San Francisco with occasional (planned) support at the camp in Napa. The PA will split their time evenly to meet the needs of each program.

Enchanted Hills Camp and Retreat serves blind children, teens, adults, deaf-blind, seniors, as well as families of the blind. Since 1950, Enchanted Hills has provided valuable opportunities for recreation in a fun, challenging and accessible way. Located on 311 acres on scenic Mt. Veeder, Enchanted Hills is just 10 miles west of Napa, California. The experience of summer camp holds countless opportunities for enjoyment and learning in many person’s life.

Community Services department offers a wide variety of life skills training, educational, recreational and social programs, workshops, special events, and support and translation services for blind and low-vision youth, adults and seniors with disabilities from all parts of San Francisco. LightHouse currently offers more than 1,000 hours of scheduled education and recreation activities for adults each year, including: knitting club; yoga; meditation; 30% and Growing, a monthly evening on the town; bingo; a guest lecture series; a Blind and Healthy program featuring fully accessible fitness activities; and many more opportunities to learn, socialize and have fun with blind peers. Current youth offerings include: Youth Employment Series (YES), monthly weekend-long vocational enrichment experiences for youth and young adults; YES Summer Academy, a month-long immersive vocational experience, including real-world job experiences; and Outdoor Adventurers, weekend-long recreational excursions where students kayak, backpack, rock climb and more.

Diversity and Inclusion: LightHouse intentionally and actively works to minimize barriers to employment faced by many marginalized groups. As a result, we welcome applicants from diverse backgrounds and abilities, including but not limited to applicants who possess various disabilities, racial and ethnic backgrounds, sexual orientation, gender identities, and ages.

KEY DUTIES AND RESPONSIBILITIES:

  • Detailed data entry for recipients in developing consumer/camper files in Salesforce and maintaining all electronic files.
  • Handle monthly reconciliation of service Purchase Authorizations, Check Requests and invoicing for each program with Finance.
  • Work closely with the Coordinator, Manager and Director of each program to establish timelines from key billing dates to ensuring all camper registration, payment and transportation requirements are met.
  • Primary liaison in coordination of Enchanted Hills Summer Camp Registration and setting up data base profiles for campers.
  • Responsible for ensuring applications for both programs are up-to-date and sent to applicants in

a timely manner.  Organize and process work in a timely and customer-friendly manner.

  • Maintain all camper and student Salesforce profiles, and details (including authorization details related to each recipient).
  • Manage and track fees associated with Enchanted Hills Camp Registration
  • Arrange student travel needs for training and attending programs. Assist in and/or request driving, interpreting support for both programs as needed.
  • Assist in the facilitation of compliance management for Enchanted Hills Camp’s American Camping Accreditation standards.
  • Communicate via telephone/video phone, email, and written correspondence regarding both programs, to provide to potential recipients and inquiring family members and service providers.
    • Strong ability to communicate verbally and in writing a description and goals of each program and embrace a blind positive philosophy. Openness to learn.
  • Specific to the Community Services program
  • Assist Moderating Virtual programing
  • Manage recordkeeping for virtual events including registration and follow-up resources
  • Help manage email lists for program announcements
  • Assist in outreach as requested and planned for both programs

QUALIFICATIONS:

Education or Equivalent:  Associates or Bachelor’s Degree with concentrations in Communications, Business Administration.

Experience:  Minimum two years’ experience as administrative support; background in nonprofits desirable.

  • Must love numbers and people.
  • Excellent computer skills (from Microsoft Office Suite (heavy use of Excel) to Database Experience.
  • Demonstrated ability to meet deadlines and to handle and prioritize simultaneous requests.
  • Willingness and ability to independently research solutions, learn new skills and stay abreast of program updates and changes.
  • Creative and analytical thinker with strong problem-solving skills.
  • Must be extremely organized, professional, detail-oriented, and self-motivated.
  • Must have strong interpersonal skills, exceptional verbal and written communication skills, patience and the ability to relate to a diverse staff.
  • Must have a desire to work with colleagues and collaborate around finding solutions to problems.
  • Preferred – Bilingual (ASL or Spanish)
  • Ability to lift and transfer up to 50 pounds (program supplies, files etc.)

WORKING CONDITIONS:

  • LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all. Qualified applicants are considered regardless of age, race, color, creed, national origin, ancestry, marital status, pregnancy, disability, medical condition, genetic information, gender identity, sex, sexual orientation, religion, military veteran status, political affiliation, height, weight or any other factor unrelated to the job.
  • We strive to maintain a scent-free environment and a drug-free workplace free of harassment, in accordance with California law.  Employees are expected to behave in accordance with these objectives.
  • All LightHouse employees are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time.  Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause (“employment at will”).

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints we will only respond to complete submissions in which there is serious interest. Thank you for your understanding.