POSITION: Access Technology Specialist, Deaf-Blind Program
REPORTS TO: Deaf-Blind Services Coordinator
LightHouse for the Blind and Visually Impaired, headquartered in downtown San Francisco, is looking for a full-time Access Technology Specialist for our Deaf-Blind Program to fill a valued role in our growing organization.
Role Overview: The Access Technology Specialist, Deaf-Blind Program (ATS-DB) works directly with the Deaf-Blind Services Coordinator and an off-site team of Deaf-Blind Access Technology Trainers to provide telecommunication equipment (per the federal Deaf-Blind Telecommunication Equipment Program guidelines) and training with Deaf-Blind Californians who are eligible for the Deaf-Blind Equipment Program (DBEP). While this position is primarily based out of the LightHouse satellite office, LightHouse East Bay at the Ed Roberts Campus in Berkeley, ATS-DB provides both center based and itinerate training throughout northern and southern California. Per the DBEP, recipients can be any age, but must be deaf-blind, which includes persons who are hard of hearing and blind or low vision and hard of hearing. The ATS-DB is responsible for providing 1:1 instruction and using an interpreter as required.
The ATS-DB is specifically responsible for assessing the skills of each approved applicant, and working with the consumer to determine the best fit of hardware and/or software to meet their telecommunication needs. The access technology equipment for a recipient can include, but is not limited to: PC or MAC computing systems; SMART phones; refreshable braille displays; note takers and/or screen magnification or speech software Additional supportive equipment may also include: noise canceling headphones, large print keyboards or other relevant hardware to ensure the recipient has full access and us to their equipment. The ATS-DB must have the ability and experience to use and train recipients on the access technology related to the DBEP.
- Bachelor’s degree in Computer Science, Rehabilitation Engineering, Rehabilitation Teaching, Teacher of the Visually Impaired (or a comparable degree) with a minimum of three years’ experience teaching AT; OR an AA degree/relevant classes in a related field with five years’ experience in teaching/working with persons who are deaf-blind, blind or low vision, or deaf
- Expertise and understanding of PC and MAC operating systems, including all built-in accessibility for each
- Demonstrated full understanding of and ability to teach aspects of telecommunication access programs such as email and general internet access and use
- Demonstrated ability to teach use of access elements of smartphones (Apple and Android) for telecommunication
- Experience with and knowledge of working with all ages and levels of computer users
- Sensitivity and awareness of the unique communication needs of people who are deaf-blind
- Ability to communicate in a variety of communication modes (e.g. ASL, Signed English, visual and tactile, written, typing, and/or assistive listening devices) or have comfort working with and arranging interpreters as needed
- Excellent written and 1:1 communication skills as well as experience facilitating outreach presentations
- Ability and willingness to work with individuals of varying degrees of technology skills
- Excellent time management skills and ability to complete training and reporting in a timely and professional manner
- Flexibility to facilitate training on site, at homes, or community sites
- Ability to travel and manage travel arrangements independently essential
- Project management experience preferred
- Fluency in American Sign Language preferred
- Proficiency in Braille preferred, but not required; HOWEVER, ability to teach use of Braille displays required
- Conduct individual training in the use of access technology products and application software for persons who are deaf-blind.
- Develop training standards/curriculum as necessary and ensure all staff are meeting training standards.
- Conduct full access technology assessments for DBEP and provide written recommendations for equipment and training.
- Facilitate Train-the-Trainer opportunities ensuring LightHouse AT Specialist are current and effective in training deaf-blind recipients.
- Coordinate and implement outreach and presentations in the community or at conferences as requested.
- Train AT Specialists and Deaf-Blind Associate how to set up equipment for recipients (from computers to SMART Phones) prior to delivery.
- Meet training and reporting requirements to satisfy the FCC’s mandates for the DBEP (reviewed on an annual basis).
- Complete accurate entries of student information into the LightHouse student database (Salesforce)
- Complete monthly billing and personal reimbursement on a timely basis (by the 5th day of each month). Work with the Deaf-Blind Services Coordinator to remain in annual budget compliance.
- Maintain professional communication with referring entities; respond to student referrals within three business days.
- Maintain professional and timely communication via e-mail and voice mail with students, community partners and colleagues.
- Maintain and respect recipient confidentiality.
- Multiple night travel is required for this position. Travel coordination essential.
- Professional Development: willingness to learn new information related to Deaf-Blindness and new telecommunication equipment used by persons who are deaf-blind.
- Test, evaluate and recommend new equipment.
- Provide support to the administrative duties of the Deaf-Blind Services Coordinator as requested (i.e., when on vacation).
- Work with the Deaf-Blind Services Coordinator to ensure current and new AT Trainers are executing all aspects of program requirements which included: timely and effective consumer assessment (as requested) and training; equipment set-up and delivery; salesforce data entry; time management and reimbursement documentation.
- Supervisory: Work with the Deaf-Blind Services Coordinator to endure current and new AT trainers are executing all aspects of program requirements which include: timely and effective consumer assessment (as requested) and training, equipment set-up and delivery, Salesforce data entry, and time management and reimbursement documentation
- Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Must be able to carry or transport 20 lbs, sit at a desk and perform computer-intensive work for long periods of time, operate standard office equipment, travel independently (bus, taxi, airplane, train, car rental).
Who We Are:
LightHouse has an audacious mission – to transform the lives of the 40,000 blind people in the greater Bay Area and beyond. We do this through tech design, disability advocacy, consultation, classes and community formation in San Francisco, our four satellite offices and Enchanted Hills Camp in Napa. We are a fun, fascinating, widely diverse, warm and friendly community. We work in downtown San Francisco in a 40,000 square foot state-of-the-art workspace renowned for its universal design, steps from Civic Center BART. LightHouse is working for nothing less than to change the future for blind people and the wider community.
Within a five-minute walk are the world headquarters for Twitter, Uber, Dolby, Zendesk and many other tech giants. Within three blocks are all of the principal building for Northern California’s federal, state and local government. Also in our neighborhood are many theaters, San Francisco Symphony and Opera, the Asian Art Museum and dozens of other key cultural anchors of the entire Bay Area.
The successful candidate will join a unique organization in which blind and sighted professionals work together at every level. Our governing Board of Directors, management and staff are all composed of roughly equal numbers of blind and sighted people, a parity unprecedented in our field.
Founded in 1902, LightHouse for the Blind and Visually Impaired provides skills, resources and community for the advancement of all individuals who are blind or have low vision. Our innovative programs have been featured in 60 Minutes, the New York Times, the Wall Street Journal and beyond. The blind community comes to LightHouse to learn how to travel independently with a white cane, to rejoin the workforce, use accessible technology, and meet a community of mentors and peers. From unique tactile maps, to an unparalleled camp for blind campers, to a world prize for blind ambition, LightHouse offers programs unavailable elsewhere.
Learn About Us:
LightHouse for the Blind and Visually Impaired
1155 Market Street, 10th Floor
San Francisco, CA 94103
The LightHouse offers a rich package of benefits, including medical, vision and dental insurance. Employees are eligible for an employer-matched 401(k) plan and subsidized health club membership, among many other perks.
Depending On Experience; industry competitive.
How to Apply:
Please submit a cover letter and résumé in word processing document attachments (no PDFs please) and employment application (downloads in a Word document) to email@example.com, including the job title in the subject line. The full job description is available here: http://lighthouse-sf.org/about/careers/.