City & County of S.F. Hiring: 9910 Public Service Trainee – Management Intern Program

Receipt of applications may close at anytime, but not before Monday, July 2, 2012 at 5:00 PM.

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco, delivers world-class security and customer service in state-of-the-art facilities. SFO, the “gateway to the Pacific,” serves more than 41 million domestic and international passengers annually.

SFO was recently awarded the “Healthiest Place to Work in the Bay Area,” by the San Francisco Business Times. SFO continues to be committed to setting the standard for our industry.  SFO and its staff have been recognized as industry leaders in developing innovative programs and initiatives in the fields of security, the environment, customer service, concessions and business.  Leadership in each of these areas reflects SFO’s commitment to its mission “to provide an exceptional Airport in service to our communities.”

San Francisco International Airport (SFO) delivers world-class customer service in state-of-the-art facilities.  SFO and its staff have been recognized as industry leaders in developing innovative programs and initiatives in the fields of the environment, customer service, concessions, revenue development, and security.

As part of the Airport Commission’s commitment to provide qualified candidates with valuable work experience in a variety of operational administrative capacities, the Airport Commission is continuing its Management Intern Program that began in 1998. This one-year program provides comprehensive exposure to airport operations and can be extremely beneficial in preparing for a career in airport management or business planning for public government and transportation entities. In addition to learning about SFO’s organizational structure and its management culture, trainees will be expected to assist management and staff in performing certain regular tasks and special projects. This year, two internships will be offered.  Both internships will be rotational offering exposure to multiple sections.  Each selected intern will have customized rotations in several of the following participating sections:  Contracts Administration, Design and Construction, Landside, Noise Abatement, Planning, Safety and Health, Signage/Wayfinding, and Operations/TerminalSystems.

This program is limited to one year.  We encourage interns to apply to other positions at SFO after the internship, but there is no guarantee of employment transition.

Working Condition
One-year internship. Employees shall work for no more than 77 hours bi-weekly for FY12-13. These positions may require occasional work during evenings and weekends.

Possession of a Master’s Degree awarded 2007 to June 30, 2012 in one of the following subjects:  Architecture, Aviation, Business, Design, Finance, Occupational Safety, Public Administration, Public Policy, Planning, or related field.  Applicants failing to meet the requirement by the stipulated date will be subject to separation from employment.

Essential duties require the following physical skills and work environment: Ability to work in a standard office environment which may involve prolonged sitting, bending and operation of typing, word processing and other office equipment; and ability to work evening meetings.

File immediately.  Applications will be available beginning Wednesday, May 9, 2012.  This recruitment process will be open at least through Monday, July 2, 2012 at 5:00 pm.  Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit to register an account (if you have not already done so) and begin the application process.

* Select 9910 Public Service Trainee – Management Intern Program (PEX-9910-058898 announcement)
* Select “Apply” and read and acknowledge the information
* Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
* Follow instructions on the screen

Interested applicants must submit all of the  following supporting documents to Applicants must specifically indicate the type and date of Master’s Degree awarded or anticipated on letter of interest and/or comprehensive resume:

1. Letter of interest: outlining skills, background experience and training related to the position. (copy and paste when prompted; you will also have the option to upload to “letter of interest” option)
2. Comprehensive resume: (copy and paste when prompted, you will also have the option to upload to “resume” option)
3. Position Paper on the following topic. (Position Paper should be no longer than three typed, double spaced pages) (copy and paste when prompted; you will also have the option to upload to “writing sample” as well).

Position Paper Topic:
Airport Capacity and Long-term Growth – SFO is a very land-constrained Airport located 14 miles south of downtown San Francisco in an unincorporated area of San Mateo County between U.S. Highway 101 and San Francisco Bay.  The Airport has two sets of closely spaced parallel runways.  In poor weather, the Airport’s capacity declines to approximately half of its good weather capacity.

The San Francisco Airport Commission does not currently plan to expand SFO’s airfield capacity given the financial cost and environmental considerations associated with new or reconfigured runways, which would require significant Bay fill and environmental mitigation.  The Airport’s current approach to managing demand and making the most efficient use of its limited capacity is to (1) promote the use and development of regional airport capacity to better serve the Greater Bay Area’s air transportation needs, (2) evaluate and implement advanced aviation technology to increase airfield capacity during poor weather and (3) assess and implement demand management measures to encourage the use of larger aircraft and reduce airline scheduling in peak periods.  What ideas do you have for addressing the Airport and the region’s long-term aviation demands and capacity constraints at SFO? 

File immediately: Computer kiosks are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA or Airport Commission Human Resources at 710 N. McDonnell Road, 3rd Floor, San Francisco, CA 94128.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Charlotte Wu at 650-821-2025 or via e-mail at

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment.  Only the most qualified applicants will continue on in the selection process.

All applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process.  Verification of qualifying experience, when requested, must be documented on the employer’s business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative.  Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above.  Copies of income tax papers or other documents listing occupation and total earnings must be submitted.  Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules.  Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis.  Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.

Oral/Performance Evaluation:
Candidates will be interviewed to determine their relative knowledge, skill and ability levels in job related areas. Candidates may be required to perform a written exercise as part of the oral/performance evaluation.

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.  Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Reasonable Accommodation Request:
Applicants with disabilities requiring reasonable accommodation for this selection process must contact the examination analyst, Charlotte Wu, by telephone at (650) 821-2025  or if hearing impaired (650) 821-2323 (TDD) or in writing to Charlotte Wu, San Francisco International Airport – Airport Commission Human Resources, P.O. Box 8097, San Francisco, CA 94128 as soon as possible (specify class 1052 IS Business Analyst in all correspondence).