The Transportation Security Administration (TSA) recently announced the launch of TSA Cares, a new helpline designed to assist travelers with disabilities and medical conditions prior to getting to the airport.
Travelers may call TSA Cares toll-free at 1-855-787 2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. Hours of operation are Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Standard Time, excluding federal holidays.
When a passenger with a disability or medical condition calls TSA Cares, a representative will provide assistance, either with information about screening that is relevant to the passenger’s specific disability or medical condition, or the passenger may be referred to disability experts at TSA.
TSA recommends that passengers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary.
More information about TSA Cares is available here.