Access to 9-1-1 Survey

All Americans need to be able to call 9-1-1 in an emergency. This survey asks questions to help figure out the best ways for Americans with disabilities to call and get help from 9-1-1 services.

Under the new 21st Century Communications and Video Accessibility Act, the Federal Communications Commission (FCC) created the “Emergency Access Advisory Committee” (EAAC) to work on 9-1-1 accessibility issues. The EAAC is now conducting this survey to better understand how people like you use 9-1-1 services now and how you want to access these services in the future.

In the future, access to 9-1-1 will be changing. Callers will still be able to dial 9-1-1 using voice telephones. But a new “next generation 9-1-1 system” will also allow you to call 9-1-1 using text, video, and other kinds of devices. Some of these devices will use the Internet. This survey is to help figure out which of these devices and communications services are needed so that you have access to the new 9-1-1 system.

The survey should only take 10 to 15 minutes to complete. To participate, please respond by April 24, 2011. Your answers are kept confidential. We will not distribute any of your personal information to anyone.

Please only answer this survey if (1) you are 13 years or older, (2) have a disability or a senior, and (3) live in the United States.

If you have any questions about this survey, please contact: or call (202) 418-2285.

Thank you very much for your participation. Your input is extremely valuable and will help us to shape a better 9-1-1 future.