Please click the careers link, below, for more detailed information about each position in this blog posting…
Three positions listed below, with a summary of job purpose.
- Information & Resources + Project Coordinator (split role)
- Director of Development
- Adaptations Sales Associate
POSITION: Information & Resources (I&R) Specialist / MTC Cycle 3 Project Coordinator
Part I: Information & Resources (I&R) Specialist (approximately 70% time)
Information & Resources (I&R) provides information and community connections relating to blindness, to individuals experiencing blindness, their family, friends, and professionals in the field, enabling anyone living with blindness access to high quality information, tools and resources. It’s about connecting individuals new to the LightHouse with the rich network of mentors and rehabilitation and recreational opportunities throughout all of northern California, steering individuals toward service and groups and individuals who share experience and techniques useful to any person with a visual impairment.
Inquiries to Information & Resources come from phone calls, emails and walk-in visitors to the LightHouse. The Specialist must maintain high customer service standards and a commitment to high quality I&R referral, researching questions where warranted and providing call-back/follow-up service: Consistently keeps informed of new developments in the blindness rehabilitation field through consistent research, networking and internet research. Also stays current in best practices in the blindness field, and especially the full range of services available in northern California. The position requires sensitivity to diverse cultural communities.
Specialists support LightHouse social workers by serving as the initial contact with people who are not yet enrolled in LightHouse services, providing orientation to our services and collecting all pre-requisite information. Additionally, current clients may have support needs that exceed the availability of their assigned social worker.
Rehabilitation staff also need ongoing support in terms of researching opportunities for new partners, mentors and community resources.
The I&R department fills these gaps. I&R is often the first point of contact for community agencies looking to partner with the LightHouse. Specialists route relevant information to the appropriate department and facilitate the partnership.
The I&R department organizes and hosts quarterly assistive technology seminars for consumers and service providers. TMAPS (Tactile Map Automated Production System), the Materials Resource Center, and the online Resource Directory are assets of the I&R department.
The I&R specialist may be called upon to communicate not only to individuals but also by posting items of interest on the Lighthouse blog, website and other venues as appropriate with coordination with the Development Department.
The I&R specialist may deliver community presentations to groups of potential clients or those interested in Lighthouse programs and services.
Part II: MTC Cycle 3 (approximately 30% time)
The MTC Cycle 3 Project Coordinator will:
- coordinate the design and dissemination of strip maps
- provide detailed travel information to individuals requesting maps and other transportation information
- provide referrals for O&M training upon request
- provide and/or coordinate training for BART, Muni, and San Mateo County Transit District personnel on the travel needs of the blind and visually impaired and the services that LightHouse offers with respect to transportation coordination, including the strip map the LightHouse shall create
The larger terms of the grant stipulate that the LightHouse create a series of tactile and large print maps, called strip maps, designed to provide route and route segment information for BART, Muni, SamTrans, and Caltrain. The LightHouse shall also implement an orientation and mobility (O&M) training program to meet the specific transit needs of individuals who are blind or visually impaired.
POSITION: Director of Development
JOB PURPOSE: The Director of Development has overall responsibility for agency fundraising, planned giving, marketing, communications and volunteer services.
POSITION: Adaptations Sales Associate
JOB PURPOSE: The Adaptations Sales Associate is responsible for maintaining outstanding customer service during walk-in, phone, electronic and mail order sales; The Sales associate also assists during inventory management, new product identification, vendor relations, sales reporting, marketing strategies development, and supervision of volunteer assistants.
AGENCY EXPECTATIONS OF EMPLOYEES:
As employees, we should:
- Read, understand, and adhere to all Agency policies and procedures.
- Conduct ourselves in a professional manner on and off the job, knowing that we are representatives of LightHouse.
- Perform all job responsibilities.
- Maintain a positive and respectful attitude toward everyone.
- Communicate regularly and appropriately with our supervisors, and colleagues within our own departments.
- Demonstrate efficient time management and the ability to prioritize our assignments.
- Consistently report to work on time, and be ready to begin performing our assigned duties and responsibilities.
- Work productively.
- Continue to learn and communicate a blindness-positive philosophy based on best current practices in the field.