Opening at Glide, San Francisco

Communications Manager
Date: 2009-03-28, 11:06AM

For over 40 years, Glide Foundation has been providing San Francisco’s most disadvantaged residents with programs and services to help them meet their basic survival needs. Over time, Glide has provided increasing need-based services to help more individuals and families break the cycles of multi-generational poverty. Many of those who access Glide’s services are residents of the Tenderloin, which has the highest concentration of homeless individuals and the highest percentage of people living below the federal poverty line among all of San Francisco’s neighborhoods. Individuals and families in the Tenderloin, particularly the homeless and marginally housed, face many barriers to stability and self-sufficiency, including poverty, homelessness, substance abuse, mental health, incarceration, unemployment, HIV/AIDS, violence, and other issues. With a mission to create a radically inclusive, just and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization, Glide provides a welcoming environment that stands ready to embrace new challenges in serving those most in need of assistance and support.

Job Number: 300-06
Glide is seeking a Communications Manager prepared to make tremendous impact and to have significant exposure to Glide’s leadership. This is probably the most pivotal time for Glide in the last 40 years, one that calls for a strong and dynamic leader with diverse skills and an enthusiastic approach.

The Communications Manager is responsible for increasing Glide’s presence and impact through the use of media online and offline. One of the primary goals of this position will be to bring Glide’s church, programs, event schedules, and success stories to life online in order to inform and engage supporters and volunteers in a compelling, cost-efficient, and green way! Other objectives:

Drive attendance at Glide events;

Drive participation in Glide fundraising initiatives;

Build the number and quality of digital relationships with Glide volunteers and supporters

Increase Glide’s public awareness.


BA degree and 5+ year’s progressively responsible marketing communications experience or equivalent combination of education and experience;

Proficient in the use of a computer, specifically MS Office Suite 2003 (Word, Excel, Outlook), content management software and web analytics software;

Strong communication skills internal and external to the organization. Ability to recognize opportunities and communicate goals and objectives clearly;

Excellent written communication skills. Able to draft communications plans, budget reports, marketing collateral, website content and other appropriate marketing material;

Excellent presentation skills.


Use online and traditional media to communicate with and engage Glide constituents, e.g., community members, volunteers and supporters;

Communicate church and program updates, success stories and upcoming events in clear, compelling ways, digitally and in traditional media;

Keep the website and other digital communications accurate, engaging and updated. Manage online forums and answer website inquiries;

Identify and communicate newsworthy items from across the organization via the Glide website, newsletters and other social media vehicles;

Create valuable enewsetters and alerts that drive awareness and participation with Glide;

Track adoption and usage of digital and social media;

Continually improve digital programs and strategy based on usage data;

Cultivate relationships with relevant online media contacts to support outreach efforts, e.g., bloggers, web editors at local media sites;

Coordinate efforts with public relations counterpart and Director of Special Projects.


Exceptional leadership and managerial skills. A track record of demonstrating leadership characteristics, such as personal integrity, accountability, high standards, and strong work ethic;

Strong management and teamwork skills essential;

Born networker with excellent interpersonal skills. Ability to establish and maintain effective working relationships with those contacted in the course of work;

Web-savvy. Track record for managing website and enewsletter content;

Experience creating and energizing social networks and online groups;

Eagerness to develop relationships across the organization to identify newsworthy items and communicate them compellingly via digital and traditional means;

Ability to create online video, podcasts and articles optimized for the web;

Passion for creating compelling online content and community to support the Glide programs, events and values newsletters, blogs, social media groups, and website content;

Eagerness to leverage online media for outreach and engagement;

Desire to measure usage and change tactics and strategy based on data;

Able to plan strategically and creatively to arrive at short-term and long-term solutions in a multi-faceted, fast-paced, multi-cultural environment. The ability to multi-task and prioritize conflicting deliverable or objectives;

Ability and willingness to work in the Tenderloin. Demonstrates sensitivity to communities of color, homeless, substance users, people living with HIV/AIDS, domestic violence, and mental health concerns;

Commitment to the mission, values and philosophy of Glide.

Glide Foundation is an Equal Opportunity Employer.

All qualified applicants will receive consideration without discrimination on the basis of race, color, religion, gender, national origin, ancestry, age, marital status, pregnancy, medical condition, disability, or sexual orientation. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently-abled people and LGBT persons are strongly encouraged to apply.

Applicants can apply via e-mail,, or FAX 415-771-8420, or snail mail, Glide Foundation, Attention Human Resources, 330 Ellis Street, SF, CA 94102. Be sure to include the job title and job number.

Compensation: DOE

This is at a non-profit organization.