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Employer Relations Specialist

POSITION:       Employer Relations Specialist

REPORTS TO:   Director, Employment Services

The LightHouse for the Blind and Visually Impaired, headquartered in downtown San Francisco, is looking for a full-time Employer Relations Specialist to fill a valued role in our growing organization.

Role Overview: This role is devoted to substantially increase the hiring of LightHouse’s blind and visually impaired jobseekers. This person will augment the historic rate of hiring by systematic relationship-building and employer outreach. The position’s success will be measured by the number and quality of employment outcomes obtained through vigorous outreach to key decision-makers in the California Competitive job market.

Qualifications:

  • A passion to represent the blind and visually impaired community in a positive and competent manner
  • A minimum of 5 years of experience in business development or social services
  • Strong knowledge of Human Resources and Recruitment processes
  • High customer service and relationship orientation and strong interpersonal and communication skills
  • Proven ability to build lasting relationships with candidates and hiring managers
  • Energetic, self-motivated, self-starter
  • Experience working independently or with a team
  • Have exceptional planning and organization skills, ability to manage multiple assignments simultaneously
  • Ability to manage confidential information per LightHouse policies
  • Intermediate computer software skills
  • Bachelor’s degree preferred
  • Experience working in the disabled community a plus

Job Responsibilities:

Employer Relations:

Introduce LightHouse Employment Services Program to corporations by systematically contacting Human Resources departments, Diversity, Equity and Inclusion staff, Executive level and hiring managers and educate them on the benefit of hiring, promoting and retaining blind and visually impaired individuals.

  • Create a comprehensive list and pipeline of targeted employer key hiring contacts based on future job market hiring trends and job market influencers
  • Set up a contact management system to ensure that such key influencers are regularly touched in person, electronically and by LightHouse communications
  • Identify and regularly meet with high-level hiring managers and C-suite executives with the power to make agreements and form relationships
  • Liaise with Human Resource professionals to expand their awareness and knowledge of the blind and visually impaired community and track subsequent hires
  • Promote LightHouse Services as expert Consulting resource, emphasizing the development of Job Retention Plans for employers.
  • Present to high-level corporate Diversity and Inclusion trainings and guide discussions to practical increases in hiring of blind job candidates in numbers
  • Promote LightHouse consulting services to support the formation of in-house training and programs to increase corporate awareness and knowledge of how blind people can perform diverse jobs
  • Introduce LightHouse Job Retention services to employers to support the retention of existing employees experiencing performance issues due to changing vision
  • At the direction of supervisor, attend selected corporate or community service provider conferences representing LightHouse Employment Programs
  • Other duties relevant to department goals as assigned

Recruitment/Student Placement:

Substantially increase the number of LightHouse job seeker placements in the competitive job market.

  • Collaborate with Employment Specialist to identify selected students to market to targeted employers
  • Develop a database of key decision makers in targeted employers Human Resource staff and meet with them, developing a direct conduit for candidate referral/consideration
  • Identify existing and new job opportunities within targeted companies compatible with student job seekers goals to augment Employment Specialists’ efforts
  • Work with employers to source a broad range of job opportunities including full, part time and contract positions, internships and apprenticeships
  • Promote “job carving” and “on the Job Training” opportunities with Human Resources staff and Hiring Managers
  • Collaborate with Youth Employment Services department to identify short term work experience opportunities
  • Participate in occasional Virtual Training Program presentations at the direction of supervisor while not interfering with the principal employer-facing nature of this position
  • Implement new LightHouse Open House Job Fairs
  • Support employer-facing campaigns by collaborating with Communications Department
  • Identify key decision-makers in targeted employers Human Resource staff to serve as direct conduit for candidate referral/consideration
  • Other duties relevant to department goals as assigned

Who We Are:

LightHouse has an audacious mission – to transform the lives of the 40,000 blind people in the greater Bay Area and beyond. We do this through tech design, disability advocacy, consultation, classes and community formation in San Francisco, our four satellite offices and Enchanted Hills Camp in Napa. We are a fun, fascinating, widely diverse, warm and friendly community. We work in downtown San Francisco in a 40,000 square foot state-of-the-art workspace renowned for its universal design, steps from Civic Center BART. LightHouse is working for nothing less than to change the future for blind people and the wider community.

Within a five-minute walk are the world headquarters for Twitter, Uber, Dolby, Zendesk and many other tech giants. Within three blocks are all of the principal building for Northern California’s federal, state and local government. Also in our neighborhood are many theaters, San Francisco Symphony and Opera, the Asian Art Museum and dozens of other key cultural anchors of the entire Bay Area.

The successful candidate will join a unique organization in which blind and sighted professionals work together at every level. Our governing Board of Directors, management and staff are all composed of roughly equal numbers of blind and sighted people, a parity unprecedented in our field.

Founded in 1902, LightHouse for the Blind and Visually Impaired provides skills, resources and community for the advancement of all individuals who are blind or have low vision. Our innovative programs have been featured in 60 Minutes, the New York Times, and the Wall Street Journal and beyond. The blind community comes to LightHouse to learn how to travel independently with a white cane, to rejoin the workforce, use accessible technology, and meet a community of mentors and peers. From unique tactile maps, to an unparalleled camp for blind campers, to a world prize for blind ambition, LightHouse offers programs unavailable elsewhere

Learn About Us:

LightHouse for the Blind and Visually Impaired
1155 Market Street, 10th Floor
San Francisco, CA 94103
www.lighthouse-sf.org

Employee Benefits:

The LightHouse offers a rich package of benefits, including medical, vision and dental insurance. Employees are eligible for an employer-matched 401(k) plan and subsidized health club membership, among many other perks.

Compensation:

Depending On Experience; industry competitive.

How to Apply:

Please submit a cover letter and résumé in word processing document attachments (no PDFs please) and employment application (downloads in a Word document) to hr@lighthouse-sf.org, including the job title in the subject line. including the job title in the subject line. To fill out the application, please enable editing in the document.

Uncategorized

Deaf-Blind Telecommunication Access Coordinator

POSITION:        Deaf-Blind Telecommunication Access Coordinator, NDBEDP Program

REPORTS TO:     Deaf-Blind Services Coordinator

STATUS:             Exempt

WC CLASS:                 Teacher

JOB PURPOSE:

The Deaf-Blind Telecommunication Access Coordinator (DBTAC) works directly with the Deaf-Blind Services Coordinator and an off-site team of Deaf-Blind Access Technology Trainers to provide telecommunication equipment (per the federal Deaf-Blind Telecommunication Equipment Program guidelines) and training with Deaf-Blind Californians who are eligible for the Deaf-Blind Equipment Distribution Program (DBEDP).  While this position is primarily based out of the LightHouse satellite office at the Ed Roberts Campus in Berkeley, this position is a combination of center based and itinerate training throughout northern and southern California.  Per the DBEDP, recipients can be any age, but must be deaf-blind, which includes persons who are hard of hearing and blind or low vision and hard of hearing.  The DBTAC is responsible for providing 1:1 instruction and using an interpreter as required.

The DBATC is specifically responsible for assessing the skills of each approved applicant, and working with the consumer to determine the best fit of hardware and/or software to meet their telecommunication needs.  The access technology equipment for a recipient can include, but is not limited to: PC or MAC computing systems; SMART phones; refreshable braille displays; note takers and/or screen magnification or speech software   Additional supportive equipment may also include: noise canceling headphones, large print keyboards or other relevant hardware to ensure the recipient has full access and us to their equipment. The DBTAC must have the ability and experience to use and train recipients on the access technology related to the DBEDP.   

AGENCY EXPECTATIONS OF EMPLOYEES:

As employees, we should:

  • Read, understand, and adhere to all Agency policies and procedures.
  • Conduct ourselves in a professional manner on and off the job, knowing that we are representatives of LightHouse.
  • Perform all job responsibilities.
  • Maintain a positive and respectful attitude toward everyone.
  • Communicate regularly and appropriately with our supervisors, and colleagues within our own departments.
  • Demonstrate efficient time management and the ability to prioritize our assignments.
  • Consistently report to work on time, and be ready to begin performing our assigned duties and responsibilities.
  • Work productively.
  • Continue to learn and communicate a blindness-positive philosophy based on best current practices in the field.

QUALIFICATIONS:

Education or equivalent: Bachelor’s degree (preferred) in Computer Science,  Rehabilitation Engineering, Rehabilitation Teaching, Teacher of the Visually Impaired or comparable degree with a minimum of three years’ experience teaching AT;  OR AA degree / relevant classes in related field with five years’ experience  (preferred) in teaching/working with persons who are deaf-blind, blind or low vision or deaf-blind.

Experience: Expertise and understanding of PC and MAC operating systems including all built-in accessibility for each system.  Demonstrate full understanding of and ability to teach aspects of telecommunication access programs such as e-mail, and general internet access and use. Demonstrate ability to teach use of access elements of SMART phones (Apple and Android) for telecommunication.  Fluency in American Sign Language preferred. Proficient Braille user preferred, but not required, however ability to teach use of Braille displays is required.  Experience with and knowledge of working with all ages and levels of computer users.

Other: Sensitivity and awareness of the unique communication needs of persons who are deaf-blind. Ability to communicate in a variety of communication modes (e.g. ASL, Signed English, visual and tactile, written, typing and/or assistive listening devices) or have comfort in working with and arranging interpreters as needed. Excellent written and verbal communication including experience in facilitating outreach presentations. Ability and willingness to work with individuals of varying degrees of technology skills.  Excellent time manage skills, and complete training and reporting in a timely and professional manner. Flexibility to facilitate training on site, at the homes or community sites. Ability to travel and manage travel arrangements independently. Project management experience preferred.

PHYSICAL REQUIREMENTS:

Must be able to: Carry or transport 20lbs; sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; travel independently (bus, taxi, airplane, train, car rental).

ACCOUNTABILITIES:

    • Conduct individual training in the use of access technology products and application software for persons who are deaf-blind.
    • Develop training standards/curriculum as necessary and ensure all staff are meeting training standards.
    • Conduct full access technology assessments for NDBEP and provide written recommendations for equipment and training.
    • Facilitate Train-the-Trainer opportunities ensuring LightHouse AT Specialist are current and effective in training deaf-blind recipients.
    • Coordinate and implement outreach and presentations in the community or at conferences as requested.
    • Train AT Specialists and Deaf-Blind Associate how to set up equipment for recipients (from computers to SMART Phones) prior to delivery.
    • Meet training and reporting requirements to satisfy the FCC’s mandates for the NDBEDP (reviewed on an annual basis).
    • Complete accurate entries of student information into the LightHouse student database (Salesforce)
    • Complete monthly billing and personal reimbursement on a timely basis (by the 5th day of each month). Work with the Deaf-Blind Manager to remain in annual budget compliance.
    • Maintain professional communication with referring entities; respond to student referrals within three business days.
    • Maintain professional and timely communication via e-mail and voice mail with students, community partners and colleagues.
    • Maintain and respect recipient confidentiality.
    • Multiple night travel is required for this position. Travel coordination essential.
    • Professional Development: willingness to learn new information related to Deaf-Blindness and new telecommunication equipment used by persons who are deaf-blind.
    • Test, evaluate and recommend new equipment.
    • Provide support to the administrative duties of the Deaf-Blind Services Manager as requested (ie, when on vacation).
    • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

  • Work with the Deaf-Blind Services Manager to ensure current and new AT specialists are executing all aspects of program requirements which included: timely and effective consumer assessment (as requested) and training; equipment set-up and delivery; salesforce data entry; time management and reimbursement documentation.

WORKING CONDITIONS:

LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all. Qualified applicants are considered regardless of age, race, color, creed, national origin, ancestry, marital status, pregnancy, disability, medical condition, genetic information, gender identity, sex, sexual orientation, religion, military veteran status, political affiliation, height, weight or any other factor unrelated to the job.

We strive to maintain a scent-free environment and a drug-free workplace free of harassment, in accordance with California law. Employees are expected to behave in accordance with these objectives.

All LightHouse employees are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of theemployee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause (“employment at will”).

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints we will only respond to complete submissions in which there is serious interest; thanks for your understanding.

Uncategorized

Alternate Media Specialist

JOB DESCRIPTION

POSITION: Alternate Media Specialist

REPORTS TO: Director of the Media and Accessible Design Lab

STATUS: Non-Exempt

Primarily responsible for producing Braille, tactile graphics and maps, 3D printed objects, and other Alternate Formats, and supporting day-to-day operation of the Media and Accessible Design Lab (MAD Lab) department on an as-needed basis.

By providing individuals who are unable to read conventional print with access to the printed word, the MAD Lab supports the rights of individuals to accessible information. While Braille and audio production remain cornerstones of the operation, our goal extends to any visually conveyed information, including tactile and 3D printing. Innovative multi-modal approaches that encompass sense of touch, hearing and new technologies enable people who are blind or low vision and of varying abilities to enjoy full, independent lives. We design with these principles in mind. Talent and technology allow us to deliver quality product at competitive prices on deadline.

The essential components of the MAD Lab are:

Alternate Formats – Braille translation; Audio recording; Large Print.

Tactile maps and graphics.

3D printing of accessible STEM materials and other items to increase accessibility.

Accessibility Consultation – Typically businesses, government agencies, museums, exhibitors and designers with a focus on making their information and interpretive exhibits accessible.

Signage checking for ADA/CBC compliance.

QUALIFICATIONS:

Education or equivalent: A bachelor’s degree in a related field, or an equivalent combination of training and experience that could likely provide the desired knowledge and abilities to perform the duties of the position.

Experience in work that parallels the needs of the department, as detailed below:

  • Some knowledge of Adobe Illustrator and Acrobat Pro would be useful
  • Proficient in MS Office suite of software (Word, Excel, Outlook, PowerPoint, etc.)
  • Experience using Braille translation software preferred
  • Braille literacy preferred (Unified English Braille)
  • Fluent in Spanish a plus
  • Experience recording/editing digital audio and/or video preferred
  • Working knowledge of 2010 ADA Standards and 2013 CBC Title 24 preferred
  • Familiarity with and understanding of the Americans with Disabilities Act (ADA) preferred
  • Knowledge of current trends and developments in access technology preferred
  • Experience/interest in 3D printing preferred

Other: This position requires strong organizational and communication skills; flexibility and ability to work collaboratively; capacity to handle multiple projects simultaneously. Strong interpersonal skills to relate to staff, board members, volunteers, blind and visually-impaired clients, and persons in the community with varied backgrounds and viewpoints.

PHYSICAL DEMANDS:

Able to sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; move 20lbs independently.

ACCOUNTABILITIES:

  • ADA/CBC signage compliance review (entails working with calipers, spreadsheets, attention to detail)
  • Produce information in Braille and other alternative formats.
  • Design and/or print 3D objects
  • Work independently to fulfill requests from individuals, non-profits, government organizations and businesses for alternative format projects.
  • Maintain Agency’s HIPAA compliance standards when handling, discussing or producing accessible Personal Health Information for clients.
  • Working knowledge of 2010 ADA standards, and 2013/2016 CBC title 24.
  • Other duties as assigned

WORKING CONDITIONS:
Equal opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation. We have an “employment at will” policy.

TO APPLY:
Please submit your cover letter and / or résumé as Word attachments (no .PDF please), only to hr@lighthouse-sf.org; include the job title in the subject line. We will not consider videos or hyperlinks to online profiles at this time. Due to time constraints we may not be able to respond to everyone who expresses interest; thank you.

Uncategorized

Receptionist (2 positions)

                                                          JOB DESCRIPTION

POSITION:            Receptionist

REPORTS TO:                 Director of Human Resources & Facilities

STATUS:                    Non-exempt

JOB PURPOSE:

Founded in San Francisco in 1902, the LightHouse’s purpose is to promote the independence, equality and self-reliance of people who are blind or visually impaired. The LightHouse is currently in a period of growth, increasing our capacity to serve more low-vision and blind students.

We seek two professionals to consistently represent LightHouse in a welcoming, courteous and empathetic manner during all public interactions, during telephone and face-to-face exchanges involving staff and visitors alike.  This is primarily done by answering, correctly identifying and directing incoming telephone calls; also by greeting, directing and logging LightHouse staff and visitors.  This position also administers the needs and requirements of a Taxi Voucher program, serving its clients in accordance with budgetary requirements and grant guidelines.

Two part-time positions in San Francisco are being filled simultaneously.  One is a Monday-Friday position of 25 hours weekly, while the other is an on-call position, primarily for evening / weekend / vacation coverage.  Both positions may require flexibility at times, depending on LightHouse activities.

 

QUALIFICATIONS: 

Education:  High School diploma or equivalent, at minimum.

Experience:  At least one year’s experience running a multi-line telephone system preferred.  A professional background within the hospitality industry would be complimentary. A history including Windows-based programs to perform administrative tasks is desired.

Skills:  Excellent attendance and punctuality required.  Proficiency in MS Office Suite – primarily Word, Outlook and Excel.  Effective communication is a must, and the ability to communicate in a language other than English is always appreciated.  A work history within the disability community is very helpful.

Other:  The ability to manage a busy front desk area with calm professionalism.  Consistently positive interactions with all manner of people is expected.  Provide administrative support to others as time allows.

PHYSICAL REQUIREMENTS:

Able to sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; move 20lbs independently.

 

JOB ACCOUNTABILITIES:

  • Answer incoming calls professionally, transferring to appropriate extensions.
  • Monitoring the door and visitor lounge, greeting visitors in a consistently warm and professional manner and announcing them to staff as needed.
  • Liaising with the Information Concierge to dispense accurate information as directed.
  • Maintain and update the Staff Directory and San Francisco sign-in sheets.
  • Direct visitors to their destination within the building.
  • Compile, publish and maintain the daily room and activity calendar.
  • Call taxis and other transportation services (such as Paratransit) when requested.
  • Administer and report Taxi Voucher program requirements as directed by its funders, the grant, and LightHouse management.
  • Be familiar with the Manager of the Day schedule and contact the appropriate one when needed.
  • Accept and log packages, informing staff of their arrival; also arrange for packages to be sent out as needed.
  • Alert the Facilities Coordinator when safety hazards are reported to the front desk.
  • Proactively coordinate Reception and taxi voucher coverage with other appropriate staff as needed.

WORKING CONDITIONS:

LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all.  We strive to maintain a scent-free environment and a drug-free workplace. We also operate under a mutual “employment at will” policy.

 

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. If applying for a writing position, please include a link to relevant clips or portfolio pieces.  Due to time constraints we will only respond to complete submissions in which there is serious interest; thanks for your understanding.