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Deaf-Blind Telecommunications Program Associate

JOB DESCRIPTION

POSITION:   Deaf-Blind Telecommunications Program Associate

REPORTS TO:  Deaf-Blind Specialist

STATUS:  Non-exempt (part-time)

JOB PURPOSE:

The Deaf-Blind Telecommunications Program Associate (DBTPA) is a part-time, federally-funded grant-based position. The DBTPA provides critical administrative support and assistance for the California Deaf-Blind Equipment Distribution Project (DBEP) administered by LightHouse for the Blind and Visually Impaired. This position is specifically responsible for supporting the Deaf-Blind Specialist in all aspects of administrative and program support to ensure program protocols and efficiencies are upheld. While this project provides essential telecommunications equipment and training to deaf-blind Californians, it is equally matched by the need for crucial data management.

The majority of the DBTPA position requires heavy, accurate, detailed and timely data entry into the Salesforce database, strong understanding and use of Excel, electronic file management, and equipment ordering and management. The DBTPA is also a representative of the project and must be able to relate to, and communicate with, students, vendors and outside agencies in a kind, yet effective manner.

The main work site for this position is at the LightHouse satellite office in the Ed Roberts Campus in Berkeley. The work area of the DBTPA is located in an open work environment, thus the ability to work in respectful low-noise areas, including working in and around guide dogs, is essential. The DBTPA must be flexible to travel to other satellite offices in San Rafael, Fairfield, Napa or the main headquarters in San Francisco as needed by the program.

QUALIFICATIONS:

Education or equivalent:  Associates or Bachelor’s Degree with concentrations in Accounting, Computer Science, Research or Mathematics.

Experience: Two years’ experience in administrative or accounting support or related field; a background in non-profits desirable.

Other:

  • Strong (intermediate to advanced) and demonstrated skills in computer literacy (Microsoft Office Suite) and database management (Salesforce is used at the LightHouse) with a high rate of accuracy. Advanced use of Excel is essential.
  • Understanding of equipment related to telecommunication such as iDevices, low vision products and assistive technology.
  • Intermediate mathematical skills required, including the ability to analyze mathematical data.
  • American Sign Language or proficiency in a language other than English preferred, but not required. Strong ability to communicate in English is essential.
  • Must be extremely organized, professional, detail oriented, and self-motivated/sufficient.
  • Ability to follow oral and written instructions with excellent time management, organizational skills, verbal and written communication skills.
  • Experience in working with the deaf and/or blind community (or individuals) a plus.
  • Must have strong interpersonal skills, patience and the ability to relate to a diverse staff and student population.
  • Must have valid California Driver License and be willing to drive.
  • Must have a desire to work with colleagues and find pleasure and purpose in what you do, as we strive to be mentors to the students we teach.

PHYSICAL REQUIREMENTS:

Must be able to: Carry or transport 20 lbs.; sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; travel independently.

JOB ACCOUNTABILITIES:

  • Communicate via telephone/video phone, email and written correspondence regarding the DBEP, to provide to potential recipients and inquiring family members and service providers.
  • Communicate with community agencies, volunteers, and student recipients who are deaf-blind, blind, and community members with varied backgrounds and viewpoints in an effective and collaborative way.
  • Distribute, organize, review and enter new DBEP applications.
  • Provide support to outreach efforts for the DBEP.
  • Maintain inventory lists of equipment and software.
  • Order and track office supplies, materials, and forms.
  • Organize and process work in a timely and customer-friendly manner.
  • Maintain accurate electronic and database (student and equipment) files.
  • Prepare equipment requests, vendor purchase authorizations, matching/tracking invoices and documentation of all purchases, and monthly expenses.
  • Maintain written correspondence as necessary.
  • Order and procure equipment and maintain inventory lists of equipment hardware and software.
  • Ensure detailed billing and database information concur with Finance Department entries.
  • Manage multiple tasks related to the DBEP with precision and a high degree of organization.
  • Update and maintain documents and reports related to the DBEP.
  • Provide accessibility support for blind/low vision and deaf-blind trainers, with administrative support related to the DBEP.
  • Arrange student travel needs for training. Assist or request driving, interpreting support for DBEP trainers as needed, and schedule students and trainers as requested for equipment delivery and training.
  • Drive (agency or rental vehicle) for equipment pick-up, delivery or trainer travel as necessary.

WORKING CONDITIONS:

LightHouse for the Blind and Visually Impaired is an equal opportunity employer. LightHouse personnel are employed on an at-will basis. We strive to maintain a scent-free environment and a drug-free workplace.

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints we will only respond to complete submissions in which there is serious interest. Thank you for your understanding.

Information Technology Technician

POSITION:                 Information Technology Technician

REPORTS TO:     Director of Information Technology

STATUS:             Non-exempt

 

JOB PURPOSE:

The LightHouse for the Blind and Visually Impaired is looking for a service-oriented Information Technology (IT) Technician to join the LightHouse team, in the heart of downtown San Francisco. With over 90 employees and an annual budget of $12.5M, the LightHouse has the resources and imagination to help change the lives of the blind and low-vision population of the greater bay area and beyond. One of San Francisco’s oldest and best-known philanthropies, we’re operating from a new, state-of-the-art headquarters on Market Street. Here we coordinate students, volunteers, teachers, families, tech and a caring staff, to design, support and build new ways in which to help people with visual impairments.

Applicants should have a history of positive and supportive human interactions, including demonstrated sensitivity to people with disabilities. Ultimately this is a service position, so the ability to interact with a variety of internal customers in a positive way is vital. 

QUALIFICATIONS:

Education or equivalent: A degree in Information Technology, Computer Science or Computer Engineering preferred, although relevant work experience may also be considered. A Microsoft certification such as an MCSA or MSCE would be very helpful.

Experience: At least three years of experience providing desktop support, ideally in an organization of at least 30 people. Working administrative knowledge of Windows 7 and Windows 10 desktop operating systems, including settings and configuration — as well as some Apple iOS knowledge — is needed. Knowledge of workstation-class computers and laptops, including internal components and configuration.

Must have understanding of network communications using TCP/IP, DHCP, DNS, and WINS.

The preferred skillset includes hands-on experience with access technology, including (but not limited to) screen magnification and screen readers.

Knowledge of networked printing and the ability to configure a variety of printing types either independently or under supervision. Basic experience with VoIP phone systems desired – Shoretel experience preferred, but willing to train. Ability to provide user support for audio and visual systems used within the agency for videoconferencing and media presentations desired. Also a history of setting up equipment outdoors for events, is appreciated.

Other: Strong interpersonal skills dealing directly with users in potentially conflicting situations is critical, as well as the overall ability to interface with all levels of staff and guests. Produce documentation as required. A protective approach to confidential information is essential. Work experience within a nonprofit environment is helpful. Travel between HQ and our satellite offices will be required, including some overnight stays.

PHYSICAL REQUIREMENTS:

  • The ability to lift and transport up to 50 pounds regularly, with occasional lifting up to approximately 75 pounds, may be required.
  • Physical mobility and endurance to perform tasks while standing or walking for long periods of time (60 minutes or more).
  • Ability to safely and properly use power tools and equipment.
  • Solid physical endurance sufficient for occasional prolonged standing, bending, stooping, and stretching.
  • Manual dexterity sufficient enough to manipulate equipment.
  • Ability and willingness to work with exposure to sun, heat, rain or inclement weather and other environmental conditions.

JOB ACCOUNTABILITIES:

  • Serve in a first-response role to evaluate and resolve desktop hardware and software issues in a Microsoft environment.
  • Provide phone support for an integrated VoIP system.
  • Support, install and troubleshoot access technology including screen readers (JAWS, Window-Eyes) magnifiers (ZoomText, Magic) and other tech used by the visually impaired.
  • Use an online helpdesk system to track activities and resolutions, in accordance with our standards, SLA and service terms.
  • Install and troubleshoot software, printers, and basic network functions.
  • Build and deploy workstations and laptops to requested specifications.
  • Set up and move workstations and equipment as directed.
  • Working directly with end-users on technical issues and tasks, either in person, by remote access, email, or phone as assigned.
  • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

  • N/A

 

WORKING CONDITIONS:

LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all.  We strive to maintain a scent-free environment and a drug-free workplace. We also operate under a mutual “employment at will” policy.

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints we will only respond to complete submissions in which there is serious interest; thanks for your understanding.

Assistant Plant Manager

JOB DESCRIPTION 

POSITION:                Assistant Plant Manager

REPORTS TO:         Manager, LHI

 WC CLASS:             Warehouse

JOB PURPOSE:

LightHouse Industries is seeking an experienced and self-motivated individual to assist with activities in our San Leandro warehouse. This position assists the Plant Manager in daily operations, coordinates projects and performs a variety of duties as needed.

QUALIFICATIONS:

Education or equivalent:  High school diploma; trade school helpful.

Experience:  A background in manufacturing, maintenance, production or business administration helpful.  Some packaging experience a plus.  Must be computer-literate and able to use Microsoft Office Suite, especially Word, Outlook and Excel. Able to evaluate safety risks and protocols to ensure the welfare of all warehouse staff.

Other:  Able to work with little supervision.  Familiarity with assistive technology is very helpful.  Punctuality and good attendance is essential.

PHYSICAL REQUIREMENTS:

  • Ability to move and transport up to 35 pounds regularly, with occasional lifting up to approximately 50 pounds, may be required.
  • Physical mobility and endurance to perform tasks while standing or walking for long periods of time (60 minutes or more).
  • Ability to safely and properly use machinery and other equipment.
  • Solid physical endurance sufficient for occasional prolonged standing, bending, stooping, and stretching.
  • Manual dexterity sufficient to manipulate equipment.
  • Ability and willingness to work in varying environmental conditions, as some labor may be performed out of doors.

JOB ACCOUNTABILITIES:

  • Answer phones, forwarding calls and messages as needed.
  • Keep detailed call log.
  • Follow up on shipping and receiving schedules, making certain they are met.
  • Input all necessary information into computer systems on a daily basis.
  • Rework inspection, sorting good packets from defective packets.
  • New projects point-person, performing analyses of costs and procedures.
  • Manager of the Day (MOD) when Plant Manager is out of the office.
  • Coordinate production, warehouse, maintenance and rework activities if needed, as MOD.
  • Meet daily / weekly production schedule quotas as MOD.
  • Assign needed labor and duties, as MOD.
  • Work in production or other warehouse areas when needed.
  • Maintain “Good Housekeeping” procedures.
  • Record Safety Meeting minutes; also run and document drills.
  • Function as the on-site safety liaison for the home office.
  • Report all accidents or safety concerns to the Plant Manager or HR Department immediately.
  • Display “Good Manufacturing Practices”.
  • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WORKING CONDITIONS:

LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all.  We strive to maintain a scent-free environment and a drug-free workplace. We also operate under a mutual “employment at will” policy.

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. Please include a link to any relevant clips or portfolio pieces. Due to time constraints we will only respond to complete submissions in which there is serious interest; thanks for your understanding.

Director of Access Technologies

POSITION:                Director of Access Technologies

REPORTS TO:         Senior Director, Programs

STATUS:                   Exempt

JOB PURPOSE:

The LightHouse for the Blind and Visually Impaired is seeking an experienced and self-motivated individual to oversee our newly formed access technology department. The AT director will manage all LightHouse programs and initiatives whose chief focus is access technology. The ideal candidate will also be the face and voice of LightHouse as we work with tech-focused companies, designers, government agencies and community partners to ensure accessibility and inclusive design are priorities for all. The LightHouse is positioning itself to be a prominent player at the intersection of blindness, big tech, and human-centered design.

QUALIFICATIONS:

Education or equivalent:  B.A. degree in Computer Science, Rehabilitation Engineering or a related field preferred, or work experience in accessibility, access technology, or related fields may be substituted.

Experience: A minimum of five years in access technology, accessibility, or a related field is strongly preferred. The model candidate will have deep, firsthand knowledge of current trends in access technology and accessibility. This position will be well served by someone with exceptional people skills, a strong writing background, and an affinity for working with a large team. Supervisory experience desired.

Other:

  • Working knowledge of WCAG 2.0 desired.
  • Familiarity with 508 compliance standards preferred.
  • Knowledge of UEB Braille code a plus.
  • Understanding of Supervisory and team management methodology and methods of implementation preferred.

PHYSICAL REQUIREMENTS:

Able to carry or transport 20 lbs; sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; travel independently.

JOB ACCOUNTABILITIES:

  • Develop and implement teaching program curricula for various individual and small-group AT classes.
    • Craft AT assessment instruments to determine the needs of all students, including blind and visually impaired participants with secondary/tertiary disabilities.
    • In collaboration with the Employment Immersion Department, customize tech assessments to meet the needs of students on a vocational track with state rehabilitation agencies.
    • Supervise and collaborate with tech specialist team to create and implement structured curricula.
    • Initiate new programming and novel projects based upon the changing needs of the blind and visually impaired community.
    • Guide team to develop future blind tech distance education models.
    • Supervise a team of Access Technology Specialists and others, to deliver the best and most appropriate tech training.
  • Liaise with all LightHouse departments to ensure students are receiving complete access technology support across all LightHouse programs.
  • Identify and procure access technology hardware, software and apps to ensure an effective and complete environment for assessment and training for LightHouse students.
  • Foster warm, professional, and productive relationships with tech vendors, community partners, and big-tech companies to position LightHouse as a leader on all matters related to access technology and accessibility for the blind and visually impaired.
  • Manage all user experience testing and user research projects. Guide companies to include the LightHouse in design and pre-design efforts in addition to end user testing.
  • Develop protocols, procedures and outreach to promote the LightHouse as the leading blindness-focused agency for user experience and accessibility testing.
  • Develop internal practices to ensure all LightHouse electronic and hardcopy collateral, content, and channels are accessible.
  • Cultivate and raise the influence of LightHouse Labs for all stakeholders.
    • Solicit, identify and vet prospective presenters for monthly Lighthouse Labs meetings.
    • Establish a web presence for LightHouse Labs, with special emphasis on a searchable database of all Labs presenters and their associated projects.
  • Collaborate with LightHouse staff, key individuals, and other blindness-oriented agencies to build an online, multimedia knowledge exchange portal.
  • In collaboration with the Development Department, research and recommend external funding and grant opportunities.
  • Maintain current, relevant knowledge regarding disability access as applied up to the latest court decisions impacting public information, technology and physical/facilities/web design regulations.
  • Possess and maintain familiarity with assistive technology federal expectations and parameters of installment, use and maintenance.
  • Manage financial resources, including creation and maintenance of a departmental budget.
  • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITY:

This position oversees all other positions within the Access Technology Department.

WORKING CONDITIONS:

LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all.  We strive to maintain a scent-free environment and a drug-free workplace. We also operate under a mutual “employment at will” policy.

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious interest. Thanks for your understanding.