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accessibility

“In The Dark”: Is This New Show Cutting Edge, Or Are We In The Dark?

“In The Dark”: Is This New Show Cutting Edge, Or Are We In The Dark?

This spring, the CW network launched a show titled “In The Dark” which focuses on a woman named Murphy who is blind. She has lived a rough life and made many questionable choices. Murphy’s life has narrowed down to a job she hates at a guide dog school her parents created for her, two friends she relies on—her roommate and a teenager—in order to function, and a reckless, partying lifestyle. So, when she stumbles upon a dead body she believes to her friend, Tyson, and the case does  not receive the attention it deserves from the police, Murphy takes the investigation into her own hands.

Since before the first episode aired, critics who are sighted and blind have been speaking out about this series. Given its controversy, I thought the staff at LightHouse for the Blind in San Francisco might find it interesting to view the pilot episode together. Thirty of us gathered over lunch to watch it with audio description and closed captioning and then entered into a lively discussion about how the show affects the stereotypes of blindness both in a positive and negative light, and how it may shape our work at LightHouse.

In Hollywood, people who are blind are portrayed as one-dimensional in the entertainment industry; their lives are wrapped up in a pretty bow by the end of the story. This pattern is part of the appeal of the show. In the beginning, Murphy is far from likable. She has no drive and uses everyone in her life to her advantage without returning the favor, including her guide dog Pretzel. When she loses one cane, then her spare breaks, she finally gives in and calls her dog over to her to come work.

The writers have a unique way of addressing the stereotypes in a way that is humorous and actually educational without being patronizing. For example, on one of Murphy’s benders, she left a bar with a married man and when his wife came home early, the man told Murphy to hide. Murphy crawled away and found a table to crouch under but when the wife came in that room, she immediately saw Murphy. “This is a glass table, isn’t it?”, Murphy says before she is thrown out. This brought a chuckle to the room when we watched together. It’s a typical scenario in movies, yet anyone who is blind can relate. Thus it makes it alright for sighted people to laugh along with people who are blind. 

There were some quirks we noticed as we watched. An accessible technology expert at LightHouse knows the tech vendor the show producers consulted about technology used by people who are blind. The cell phones used in the show make iPhone sounds but are Android phones. Another quirk is that the audio description does not mention that Murphy’s mom is white and her dad is black. It does come up in the episode that Murphy is adopted but we wondered if this is common for audio description to not mention race?

I am legally blind with limited sight, and this was one of the first times I have used audio description. I liked it, and found that I wanted all the information from audio description that a sighted person has, even if that might mean needing to pause the show while audio description catches us up.

The other issues we noticed revolved around the education of the writers in terms of blind travel and guide dog schools, or the lack thereof. Murphy’s sighted guide technique was terrible. It is hard to know whether that was due to her lack of wanting to be seen as blind or the writers’ lack of education? Also, Murphy seemed to use her cane and guide dog interchangeably. We discussed whether some of us do that as well, and asked each other when we use a dog versus a cane. Is one option preferable based on a situation, our mood or how we want to be perceived?

Ridiculously, Murphy’s parents opened up a guide dog school for Murphy. They thought it would be somewhere that she could thrive by working and being around other blind people. However, Murphy seems to despise the place. It is unclear whether that is due to her parents making her be there, that she doesn’t actually like the work and has other ideas for her life or that she wants to escape her blindness? Either way, I think we all can relate to people wanting to shelter us or swoop in and protect us at some point in our lives.

I originally watched the pilot episode in April to prepare to lead the discussion when the staff watched the episode together in May. It was hard not to go ahead and watch more episodes immediately! People have asked me if I liked the show. I’m not sure if “like” is the right word? It was intriguing, entertaining and thought-provoking. I will watch at least another episode or so to see how things develop. If the show becomes canned and predictable in its stereotypes, I will pass. I am left wondering, and will ask you as well, what is better: to have a white-washed version of blindness, or a nitty-gritty version of someone with ninety nine problems and blindness isn’t the first one?

Behind the Map: Starting over in a new city

Behind the Map: Starting over in a new city

In January, LightHouse started offering TMAP — on-demand tactile street maps — for order at our Adaptations Store (1-888-400-8933). We have been hearing some amazing stories about how our maps are being used, so we wanted to share them with our mapping community.

One month ago, Lia Jacobsen sat on a plane, nervous. She was moving to Ann Arbor, Michigan after living in Washington D.C. for 10 years. The prospect of learning a new city after all that time was, admittedly, a bit daunting.

On the tray table in front of her lay two TMAPs: one detailing the area around her new home in Ann Arbor, and another of the streets around the University of Michigan School of Social Work, where she was beginning a masters degree. Leah traced her hands along the raised lines of the map, determined to memorize the criss-crossing, partial grid system of her new town. She reviewed the braille street names using each map key, learning the quarter-mile radius map first, then working her way out to the more dense and complex 1.5-miles radius map.

The flight attendant paused at Lia’s row, and politely asked: “Excuse me, ma’am, would you like me to turn your light on?” The question struck Lia as a bit absurd. Why would a person need light to read a raised-line tactile map? She tried to be polite but some snark crept into her voice as she expressed her confusion. It wasn’t until this moment that she discovered that the maps were more than just embossed paper: the streets were printed in ink, as well.

A TMAP of the University of Michigan.
Image: A TMAP of the University of Michigan.

The humor of the situation helped dispel some of her nerves, and since arriving in Ann Arbor and completing several weeks of classes, Lia pretty much knows the lay of the land.  

“My TMAPs were hugely helpful because when I landed I already felt like I knew where I was,” she says. “It automatically made me feel much more comfortable because I knew what I was passing.”

On her first day on campus she caught a group of lost undergrads off-guard when she interjected and gave them directions to their building.  

“It’s about being more equal and having the freedom not to rely on other people,” she says. “I tend to explore no matter what, but it gives me a foundation and a starting point so I don’t feel totally lost. Feeling lost makes you just want to go home.”

Lia wishes she had had access to TMAP throughout her many years working on the Obama campaign, traveling far and wide as a member of the Peace Corps, traveling alone in Colombia, or as a kid growing up in Florida.  

“I never had tactile maps growing up,” she says. “My first time having a sort of tactile map, my O&M teacher took a piece of felt and put some velcro beads on it and made a makeshift map.”

She expects to use TMAPs much more as she pursues her masters in social work and hopefully heads back to D.C. to become a victim advocate for the FBI.

“I definitely plan on purchasing more TMAPs whenever I move next time and have been spreading the word about how much I love the TMAPs to all of my friends who are blind,” she says. “The task of learning a new community after being in the same place for a decade was daunting, and the maps I purchased were enormously helpful in my feeling oriented from day one.”

Get your TMAP today

To order a map, call our product specialists at 1-888-400-8933 and specify the street address of the map you’re interested in receiving. Within two business days we’ll ship you your map, or make it available for pick up at the Adaptations Store (1155 Market St., 10th Floor, San Francisco, CA).

What’s in the package?

  • You will receive 3 map versions printed at simple, moderate and dense map scale ratios
  • A tactile map key
  • An introductory page
  • All materials are printed on 11” X 11.5” sheets of embossed paper and include ink / large print labels in addition to braille

Learn more about the MAD Lab where these maps are produced.

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Aspiring DJs, producers and engineers: Jumpstart your career at the new LightHouse Audio Academy Workshops

Aspiring DJs, producers and engineers: Jumpstart your career at the new LightHouse Audio Academy Workshops

LightHouse’s new immersive program launches in fall 2018 to educate blind and low vision students for careers in music, radio, recording and more.

October 15 preview: Meet other aspiring blind DJ’s and get a performance from working DJ Ryan Dour at a free Audio Academy DJ Demo Night!

This fall LightHouse is pleased to announce our new Audio Academy, an ongoing series of immersive courses to teach employable skills in the field of audio engineering and production. For our first course, we are partnering with the Illinois-based, blind-run I See Music, the only school in the nation that offers a comprehensive audio education curriculum for blind and low vision learners.

“Intro to DJing” will be a 3-day intensive workshop, which will host a small group of students in our dorm-style residences over two nights for an immersive, high-value learning experience. The course will introduce students to the software Deejay Pro and teach students the basics of a fully accessible and non-visual DJ method. See full course details below.

The workshop will also include a comprehensive discussion of the vocational opportunities in the DJ field from Byron Harden, founder and CEO of I See Music. Come spend the weekend with your fellow audio heads, and learn the skills needed for competitive employment in the music and entertainment industry.

What is Audio Academy?

Back in the days of analog, being a blind radio disc jockey, record producer or even a house engineer was not out of the question. But with the turn of the century and the turn to digital, the industry traded knobs, buttons and sliders for inaccessible graphic user interfaces on screens. For several years, the accessibility of the audio industry screeched to a halt.

Today, the landscape is greatly improved: industry leaders like Apple, AVID, Algoriddim and Native Instruments have made commitments to accessibility, and blind individuals can finally operate the tools of the trade to become studio owners, radio producers and musicians in a competitive working environment.

LightHouse Audio Academy will continue over the course of the year with talks, informal gatherings and more immersive weekends (each weekend will focus on a different topic, software or hardware application).

Please note: all who are interested in the workshop must fill out our brief application form.

LHAA 101: Intro to DJing Workshop

When: Friday, Nov. 9 at 9 a.m. – Sunday Nov. 11 at 5 p.m. (3 days, 2 nights)

Where: LightHouse for the Blind offices and residences – 1155 Market Street., San Francisco, CA 94103

Who: For all blind and low vision students

Fee: $800, (includes 2-night overnight stay, breakfast and lunch for 3 days)

Prerequisites: Ability to navigate with VoiceOver on Mac OS

Equipment: Apple workstations will be provided to students for the weekend if necessary, but bringing your own computer (Mac OS or iPad only) and Deejay Pro-compatible DJ controller is recommended.

Apply: To apply for a spot in the first workshop you must fill out our brief Audio Academy application form, located here.

If you’re still unsure, join us on October 15 at 7 p.m. to get a sneak peak of what it’s like to blind DJ at our free preview event.

Get Updates

To receive updates about upcoming Audio Academy programming, please subscribe to our newsletter below or follow us on social media: Facebook | Twitter | Instagram

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Access Technology

The Access Technology department at LightHouse is here to facilitate the use of accessible technology among people of all ages and levels of expertise, as well as groups and companies seeking education or consulting.

We welcome those with changing vision or visual impairment to come explore ways to make their phone, computer or other devices easier and more comfortable to use. We’re here to help you find new technology tools to stay productive at work, or keep in touch with friends and family.

Training

Whether you’re just getting started with access technology, or you need to update your skills to keep pace with the latest and greatest tools and apps, LightHouse is here to help.

We have a variety of resources to educate and introduce you to different technology, and the ways you can use them. Our staff will take the time to learn about you, your needs and interests and the technologies you may have used in the past.

With an instructor, you can explore whether magnification, speech, Braille or a combination of these tools will best suit your needs.

You can meet one-on-one with an access technology instructor, and work on skills that will help you achieve your personal and professional goals. We also have group workshops to build skills and connect with the LightHouse community.

A student wearing headphones smiles as they use audio mixing equipment connected to a lap.

Corporate Accessibility Consulting

We invite companies updating their technology, or seeking an accessibility evaluation to make an appointment with the Access Tech department. Contact us about your company’s specific needs, and we can discuss how to help.

Here are a few of the services we offer:

Design consulting —We can help you plan and design a product that is accessible from the ground up.

Functional accessibility review — We utilize our expert access technologists to assess your website or app from an accessibility perspective.

User testing sessions — We organize our blind and visually impaired user testers of all backgrounds and levels of vision to provide feedback on your product or service.

Press for our consulting services:

TechCrunch: LightHouse Access Tech Director Erin Lauridsen interview on ‘Bullish’

The Verge: Soundscape, our new design consulting project with Microsoft

CNN: Erin Lauridsen on Google’s AI Technology

Connect with us:

To sign up for access technology training, contact at@lighthouse-sf.org.

For design consulting and user testing services, contact Jeffrey Colon at  JColon@lighthouse-sf.org.

Photos: Meet the YES Academy class of 2018

Photos: Meet the YES Academy class of 2018

On Saturday, July 21, students gathered to celebrate their graduation from the Youth Employment Series (YES) Academy, LightHouse’s employment readiness program. Students ages 16 to 24 attended the month-long immersive program, which aims to build confidence through learning first-hand knowledge, collaborating, identifying strengths and interests and gaining a sense of direction through interactive work-based experiences.

Students organized, prepared and served a three-course dinner for the occasion. The graduates looked sharp in semi-formal attire that they selected and styled in conjunction with a professional attire seminar and a group outing to Macy’s.

Jose serves pasta to a table of guests
Jose serves freshly cooked pasta with meatballs to a table of guests
Kayla, her mother and a friend enjoying dinner seated at the table
Kayla, her mother and a friend enjoy salad and appetizers

Meet YES Academy 2018

This year’s YES Academy students each had their own immersive job experience in the community, commuting to and from work while staying in the residential facilities at the LightHouse’s downtown San Francisco headquarters. We caught up with them at the YES family banquet this weekend. Their names are listed alongside the company that they worked at this summer, along with quotes from each student about their experience.

Portrait of Kyle
Portrait of Kyle

Kyle – Center for Independent Living

“I did some inventorying of random assistive technology tools that they had. I also helped administer a presentation at senior retirement housing, where we showed off some assistive technology tools that might be able to help them.”

Portrait of Jose
Portrait of Jose

Jose – LightHouse Sirkin Center

“You need to manage your time, [otherwise] stuff starts to pile up.”

Portrait of Andy
Portrait of Andy

Andy – LightHouse Sirkin Center

“I packaged toilet paper to send off to war-torn countries. That was a very good experience.”

Portrait of Erick
Portrait of Erick

Erick – LightHouse Sirkin Center

“I actually had to do different stuff including reworking, sorting items, and then I had to do some machinery work.”

Portrait of Santiago
Portrait of Santiago

Santiago – Call of the Sea

“I went through the entire website catalog, all of the pages, and I looked at what was accessible, what was not accessible, what was somewhat accessible and needed to be improved. I wrote a business report with the details as to what needed to be improved and what the best way would be to improve it.”

Portrait of Steven
Portrait of Steven

Steven – Call of the Sea

“Me and my partner Santiago just worked on business reports, analyzing the company’s website and seeing how we can make it more accessible and what next steps the company needs to do to make it possible for blind or visually impaired people to access their website easier.”

Portrait of Kayla
Portrait of Kayla

Kayla  Roxie Theater

“It’s motivated me to send my resume and apply for other jobs.”

Portrait of Richard
Portrait of Richard

Richard – Roxie Theater

“I worked at the cash register. I wasn’t good at it but I kept at it, and I got better, and now it’s not a weakness anymore.”

 Looking for more information or to get involved in LightHouse Youth programs? Email youth@lighthouse-sf.org

 

Like renting Redbox movies? LightHouse is seeking blind California residents for paid usability study

Like renting Redbox movies? LightHouse is seeking blind California residents for paid usability study

In 2014, the LightHouse reached a settlement with Redbox Automated Retail LLC, which required Redbox to improve accessibility of their movie rental kiosks in California.  As a result of the lawsuit, Redbox agreed to make its approximately 3,600 movie and video game rental kiosks accessible to blind users. You can now browse, select and return movies with headphones and a text-to-speech interface controlled via touchpad, thanks to careful collaboration between LightHouse and Redbox. Now, Redbox wants to make sure its accessibility measures are working to meet the needs of its blind users. And that’s where you come in.

Help the LightHouse as we test to ensure accessibility of Redbox movie rental kiosks! Sign up to become a tester and try out Redbox’s new platform for accessibility. We have completed the first two rounds of tests and need additional participants for our final study.

We are seeking new participants only. No repeat participants please.

You’ll be asked to test the following functions to determine effectiveness for blind users:

  • Accessing information with the user interface touch pad
  • Browsing through options and locating your desired movie
  • Renting a movie
  • Returning a movie

Gratuity

  • Participants will receive a $150 Visa gift card or Amazon electronic gift card upon completion of the post study survey

What is required

  • Two visits to a Redbox kiosk convenient to your location. Redbox Kiosks are located outside and inside supermarkets and retail centers throughout CA and can be found via www.redbox.com
  • Headphones to hear the speech output prompts
  • Debit or credit card to pay for the movie rental
  • Provide your transportation to and from the kiosk location
  • Two visits are needed to complete the study, one visit to rent the movie and one visit to return the movie.
  • Allow approximately 20 minutes per visit to navigate the interface, to browse, rent and/or return the movie
  • Please be aware that other customers may wish to use the kiosk during the study
  • After each visit, you must complete a survey with your findings

Sign up to become a tester by emailing redbox@lighthouse-sf.org by July 26. The study period ends August 3. Please note that you are responsible for your transportation to and from Redbox kiosks and incur the normal risks associated with your travel.

Microsoft Soundscape is a new way to navigate

Microsoft Soundscape is a new way to navigate

“What is overwhelming about being a blind traveler? It’s not always what people think.” LightHouse Director of Access Technology Erin Lauridsen is passionate about this point: “Obstacle avoidance is not the problem, we have a dog, a cane and our blindness skills for that, The gap is knowing where things are and being able to decide what’s of interest.”

In her daily work, Lauridsen often has to shake her head at technology that misses the mark, but today is different. Today, Microsoft unveils a new free app designed not just for blind people – but by blind people.

In the video below, Erin Lauridsen explains the design thinking behind Microsoft’s new app. Click here to download Soundscape from the US App Store.

Lauridsen is one of the design minds behind Soundscape, a new Microsoft product which aims to empower blind people to not just get where they’re going, but to explore and learn their environment actively.

Read more on the Microsoft Accessibility Blog

Hired last year to start LightHouse’s Access Technology department in San Francisco, Lauridsen has built up a research and design consulting shop that leverages the blind experience to help mainstream companies optimize their products. One day it may be face recognition; another day, it’s designing a more intuitive interface or an advancement in ergonomics. In all cases, though, designing with the blind in mind yields a more competitive product.

Last fall Microsoft approached Lauridsen’s team with a product built upon an ambitious concept: a navigation app not based on turn-by-turn directions, but on dynamic, proximity-based landmarks and 3D audio beacons.

For Lauridsen, an app that promoted spatial engagement instead of rigid instructions and prescribed routes was a breath of fresh air. “The idea of having spatial and directional information floating on top, and taking some of that process load off of the traveler, that was intriguing,” she says. The next step was to find out if this technology would work in practice.

Download Soundscape from the app store

Microsoft brought the idea to a small group at a meeting of LightHouse Labs, Lauridsen’s monthly blind-tech meetup at LightHouse’s Market Street headquarters. Each month, Labs provides a venue for companies and individuals in the blindness and accessibility sphere to explore product-market fit, compare notes on emerging tech and express passionate, at times controversial opinions. It was agreed that the next phase of research and design was to get Soundscape into the pockets of real users, to turn the app from a good idea into an invaluable tool.

Today, Soundscape launches in the US and UK app stores on iOS for iPhones, and with it Microsoft has introduced a new 3D audio experience crafted specifically for exploration.

Soundscape, Lauridsen says, offers freedom for blind users: “It takes out the assumption that you’re following a proscribed route, fills in the information access gap, and allows for discovery and exploration. It’s not oversimplified or over complicated, as so much tech ‘for’ us often is.”

An image of a phone showing the Microsoft Soundscape app reads: "Set a Beacon and make your way there. Heading somewhere? Place an audio beacon on your destination and Soundscape will keep you informed of its location and your surroundings along the way. Use Soundscape in conjunction with your way finding skills and even your favorite navigation app to find your way to your destination."

Featuring an unobtrusive, roaming narrator reading the names of businesses, intersections, and points of interest in stereo, Soundscape is much more like browsing a neighborhood than any audio navigator that has come before. The Around Me and Ahead of Me features allow for more focused “looking around,” and audible beacons can be set to guide users gently toward a destination with intuitive auditory cues.

For Lauridsen and her department, this early stage design work is equally as important in making products both elegant and useful. “Our network at LightHouse is considerable – we have blind engineers, blind architects, blind coders – and what we like to build is ‘of’ those people, not ‘for’ them.”

Over the winter, Lauridsen’s team began putting the app through its paces, quite literally, with a score of blind user testers taking the app up and down Market Street and through the neighborhoods of San Francisco. Taking their feedback and synthesizing it, and delivering it in a series of intense meetings with Microsoft’s developers, Soundscape began to feel ready.

“Inventors often want to design things for us to be safer; I get that, but that’s design from a fear point of view. Microsoft designed this product out of an enthusiasm for learning, exploring, and finding joy in your environment. That’s the kind of technology that we like to see.”

 

Be My Eyes introduces free, live video customer service from brands

Today, Hans Jørgen Wiberg, the founder of Danish startup and longtime LightHouse partner Be My Eyes, sent a proud message to the network’s nearly 50,000 blind users. Starting today, the startup will sign on brands to a new area of the app called “Specialized Help.”

Beginning with Microsoft, who will route all their Specialized Be My Eyes calls to their dedicated Disability Answer Desk, Be My Eyes is making its foray into high-end customer service. But rather than pass the cost on to its blind users – one of the largest user bases of blind people worldwide – the enhanced customer service will be provided by brand partnerships, ad-free and with no strings attached for users.

“We love to see Be My Eyes trying new things,” LightHouse CEO Bryan Bashin said Wednesday, “and we love that, almost five years since we met them, they are continuing to grow in ambition and scope. It’s imperative that blind users have the best customer service possible, and Be My Eyes has just given blind people worldwide a powerful new tool.”

Read the whole announcement below and if you haven’t yet, download Be My Eyes today.

Handheld iPhone displays the Be My Eyes app’s Specialized Help feature.

Introducing Specialized Help

We are thrilled to announce the newest feature in the Be MyEyes app: Specialized Help – a better way to connect with businesses and organizations when you need assistance with their products or services.

To all our Be My Eyes users,

As you know, Be My Eyes is here to help you tackle a wide range of visual challenges as you go about your day. Until today, Be My Eyes has randomly connected you to a volunteer to solve daily tasks. Some tasks, however, require specialized assistance.

Contacting customer support through email or by phone isn’t always ideal. Direct communication with a business’s customer support agent could be a more vision-friendly alternative and less time consuming for you. If someone from the company could see the issue in real time, issues with their products or services could be resolved more efficiently.

So we’ve strategized a way to better assist you: enlisting the help of representatives from companies whose products you use all the time. It’s our sincere pleasure to introduce Specialized Help. This new feature means that a trained company representative is available to answer questions or help you tackle issues with speed and in-depth solutions. Maybe you need help figuring out how to use an unfamiliar product, or you might want to interact on a company’s app or website while on the phone with their representative. With Specialized Help, it’s easy to get in touch with businesses and organizations when you encounter a challenge with their products or services. And as always, it’s completely free.

The next time you update your Be My Eyes app, there will be a second button added to the main screen to take you to the Specialized Help Menu. Clicking “Specialized Help” will lead you to the list of companies with representatives available to answer your call and assist you through a live video connection. Each business profile will include descriptions of their services, hours of operation, and supported languages.

Handheld iPhone displays the Microsoft company page under Specialized Help

Microsoft is first to join

Microsoft is the first company joining our platform to offer Specialized Help and maintains their mission to empower every person on the planet to achieve more. Included in that mission is a program aimed at offering free technical support to the disability community – Microsoft Disability Answer Desk.

Be My Eyes provides a new and innovative way for our customers to get technical support,” said Neil Barnett, Director Disability Answer Desk, Microsoft. “With a simple tap, customers can access the Disability Answer Desk from their phone to get the help they need with Microsoft products and services.”

Be My Eyes is on a journey with Microsoft to help more people utilize technology as a means of empowerment to achieve more in their daily lives. Starting today, Microsoft agents will be available through Be MyEyes Specialized Help to users in Australia, Canada, UK, Hong Kong, Ireland, India, Malaysia, New Zealand, the Philippines, Singapore, South Africa and the United States offering assistance in English. If you need help with Windows or Office products just give them a call.

Who Would You Like Us to Bring Onboard Specialized Help?

At the present moment, you have the option to contact Microsoft. Improving the customer service experience takes time, rest assured, but more companies from a variety of fields will join the Specialized Help platform soon. Your feedback is of tremendous value to us. If there are businesses and organizations that you may seek assistance from and would like them to a part of the Specialized Help platform, please let us know, and we will do our best to include them. You can simply respond to this email or write us at info@bemyeyes.com. It is our hope that Specialized Help will provide a better way to connect you with businesses and organizations.

San Joaquin RTD Introduces Accessible Transit Maps in Collaboration with LightHouse’s MAD Lab and CCBVI

San Joaquin RTD Introduces Accessible Transit Maps in Collaboration with LightHouse’s MAD Lab and CCBVI

Just last week, San Joaquin Regional Transit District (RTD) launched Talk to Me Maps, a set of audio and tactile maps of transit boarding areas, in hopes of increasing access to the local transit system for people who are blind and low vision.

With money from a state grant, San Joaquin RTD collaborated with Community Center for the Blind and Visually Impaired (CCBVI) and LightHouse’s Media and Accessible Design Lab to produce large map books that not only share details of the region’s major bus stations in braille, but can be read by a “smart pen.” When moved around the tactile map, the pen speaks to the user to audibly share information about the physical layout of each station and which buses are going where.

The program will be yet another tool in the toolbox for people who are blind or low vision to easily get around town on RTD. It’s a step toward independence and self-reliance for thousands of San Joaquin County residents who are blind or have low vision.

“I’m just unbelievably grateful,” says Joni Bauer, a mobility specialist at CCBVI and a board member at the San Joaquin Regional Transit District. “I’ve been around a long time, and none of this was in anybody’s vision 40 years ago. It’s really amazing.”

The “Talk To Me Maps,” as they’re known, have been in the works for a couple of years. Bauer had heard about our accessible maps for BART stations in the Bay Area, so she met with experts from our Media and Accessible Design Lab, who put their heads together to create the maps over the course of nine months.

“For those with low or no sight, taking steps into new areas requires a high degree of confidence and is often daunting,” says MAD Lab Director Greg Kehret. “Access to information about the streets and paths around public transportation hubs is exceptionally useful. One methodology that has proven useful are tactile maps.”

For braille readers, the talking aspect of the map is extra, but serves as a helpful tool for non-braille readers who are blind or have low vision. Manufactured by Oakland-based Livescribe, the pens include cameras that capture information from the books and share it out loud through a speaker. It’s just a matter of holding the pen at an angle over the book and tapping.

“Everyone at RTD is thrilled to work with our friends at CCBVI, LightHouse for the Blind and Visually Impaired, and our sister transit agencies to make life a little easier for those traveling throughout San Joaquin County,” says RTD CEO Donna DeMartino. “This program will make ‘The Places You Can Go on RTD!’ even more accessible than before.”

RTD Talk to Me Maps are available for checkout at multiple transit hubs in San Joaquin County, including:

Development of RTD Talk to Me Maps was a collaboration among the following: Community Center for the Blind and Visually Impaired (CCBVI) proposed the project. RTD Director Joni Bauer spearheaded the project. San Joaquin Regional Transit District developed and implemented the project. The LightHouse MAD Lab is available to produce similar maps for governments, transit districts, schools or any other place where tactile maps would help the blind traveler. Click here to learn more about our MAD Lab’s braille and accessible design services or contact our specialists at madlab@lighthouse-sf.org.

For additional information regarding Talk to Me Maps, including a video of a map in use, please visit www.sjRTD.com/TalktoMeMaps.

Check out this video to see the map in use:

Maps, at Your Fingertips: The LightHouse Store Announces On-Demand Tactile Maps

Maps, at Your Fingertips: The LightHouse Store Announces On-Demand Tactile Maps

Have you ever wanted to get to know the lay of the land before heading to a new city, campus or neighborhood? Wish you could just generate a quick, raised-line aerial map the way others do with Google? Whether it’s the blocks around your kid’s new school or a conference in San Diego — it’s not always easy to get a quick overview of a neighborhood before visiting. And unfortunately, mobile web mapping systems like Google or Apple Maps tend to fall short for blind users when it comes to getting the “big picture.”

Thanks to a collaboration between the Smith-Kettlewell Eye Research Institute and our Media and Accessible Design Lab, we’re pleased to announce that you can now order on-demand tactile maps of the area of your choosing for just $19 (plus shipping and handling) from our Adaptations Store. The tactile street maps depict the area around a user-specified address or intersection, using raised lines along with a circle marking the point of interest in the center of the map. Braille and large print labels indicate street names and other critical area information like cardinal directions, scale, and main streets. For those who are new to tactile maps, this is a great way to get started with this invaluable, always dependable tool for blind and low vision travelers. And for O&M teachers, or those learning how to travel with a dog or cane, this new instant service will make a tremendous difference.

To order a map, just call our product specialists at the Adaptations Store at 1-888-400-8933 and specify the destination of the map you’re interested in. Within two business days we’ll place your order, ship it or make it available for pick up at the store.

What’s in the package?

  • 3 signature Tactile and ink-printed Maps, generated by the MAD Lab at LightHouse for the Blind, of the area surrounding your point of interest: printed at simple, moderate and dense map scale ratios
  • A tactile map key
  • An explainer page
  • All materials are printed on 11” X 11.5” sheets of embossed paper and include ink / large print labels in addition to braille

Never used a tactile map before? Stop by the Adaptations Store in person and take a look at our pre-printed maps of the area around LightHouse Headquarters at 1155 Market St. We’ll help you get a feel for using tactile maps and you can even take a pre-printed tactile map with you for $19.