Receptionist (2 positions)

                                                          JOB DESCRIPTION

POSITION:            Receptionist

REPORTS TO:                 Director of Human Resources & Facilities

STATUS:                    Non-exempt

JOB PURPOSE:

Founded in San Francisco in 1902, the LightHouse’s purpose is to promote the independence, equality and self-reliance of people who are blind or visually impaired. The LightHouse is currently in a period of growth, increasing our capacity to serve more low-vision and blind students.

We seek two professionals to consistently represent LightHouse in a welcoming, courteous and empathetic manner during all public interactions, during telephone and face-to-face exchanges involving staff and visitors alike.  This is primarily done by answering, correctly identifying and directing incoming telephone calls; also by greeting, directing and logging LightHouse staff and visitors.  This position also administers the needs and requirements of a Taxi Voucher program, serving its clients in accordance with budgetary requirements and grant guidelines.

Two part-time positions in San Francisco are being filled simultaneously.  One is a Monday-Friday position of 25 hours weekly, while the other is an on-call position, primarily for evening / weekend / vacation coverage.  Both positions may require flexibility at times, depending on LightHouse activities.

 

QUALIFICATIONS: 

Education:  High School diploma or equivalent, at minimum.

Experience:  At least one year’s experience running a multi-line telephone system preferred.  A professional background within the hospitality industry would be complimentary. A history including Windows-based programs to perform administrative tasks is desired.

Skills:  Excellent attendance and punctuality required.  Proficiency in MS Office Suite – primarily Word, Outlook and Excel.  Effective communication is a must, and the ability to communicate in a language other than English is always appreciated.  A work history within the disability community is very helpful.

Other:  The ability to manage a busy front desk area with calm professionalism.  Consistently positive interactions with all manner of people is expected.  Provide administrative support to others as time allows.

PHYSICAL REQUIREMENTS:

Able to sit at a desk and perform computer-intensive work for long periods of time; operate standard office equipment; move 20lbs independently.

 

JOB ACCOUNTABILITIES:

  • Answer incoming calls professionally, transferring to appropriate extensions.
  • Monitoring the door and visitor lounge, greeting visitors in a consistently warm and professional manner and announcing them to staff as needed.
  • Liaising with the Information Concierge to dispense accurate information as directed.
  • Maintain and update the Staff Directory and San Francisco sign-in sheets.
  • Direct visitors to their destination within the building.
  • Compile, publish and maintain the daily room and activity calendar.
  • Call taxis and other transportation services (such as Paratransit) when requested.
  • Administer and report Taxi Voucher program requirements as directed by its funders, the grant, and LightHouse management.
  • Be familiar with the Manager of the Day schedule and contact the appropriate one when needed.
  • Accept and log packages, informing staff of their arrival; also arrange for packages to be sent out as needed.
  • Alert the Facilities Coordinator when safety hazards are reported to the front desk.
  • Proactively coordinate Reception and taxi voucher coverage with other appropriate staff as needed.

WORKING CONDITIONS:

LightHouse for the Blind and Visually Impaired is an equal opportunity employer to all.  We strive to maintain a scent-free environment and a drug-free workplace. We also operate under a mutual “employment at will” policy.

 

TO APPLY:

Please submit a cover letter and résumé as Word attachments (no .PDFs please), to hr@lighthouse-sf.org, including the job title in the subject line. If applying for a writing position, please include a link to relevant clips or portfolio pieces.  Due to time constraints we will only respond to complete submissions in which there is serious interest; thanks for your understanding.

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